Blue Bear Plumbing Heating & Air

Austin came over and the did the work I requested. He was great to work with and explained in detail what he was doing. He's a great asset to Blue Bear.

Skilled efficient and gets the job done Can't thank Dan enough for the work he did today. Blue Bear comes highly recommended and it shows!

he was very knowledgeable and explained everything in detail

Had my water heater replaced last year along with a couple other misc. things while they were here. Install quality is generally fine and acceptable. Tech that came out was a nice guy. They push you to sign up for the annual service subscription which saves you money on your current install. When you go to book service they give you an arrival window of any time between 8am-5pm. Which is frankly ridiculous. Waited all day and after trying to get several updates was told they would be at my house after 5:30pm. Told them no thanks. On another occasion I had some clogged drains and tried to get ahold of this company on a Sunday afternoon. Could not get a response, although they say they are open 24/7. Got a call back on Monday. I rescheduled my annual service for another day and had to cancel (not same day). Tried to re-schedule again recently and was told that either my annual service was no longer valid because I canceled a previous appointment, or that because they are booking 3 months out for service I would have to re-subscribe for another year of annual service in order to have it covered, even though I have a month remaining on my current annual service plan. Not sure which it was. I asked to cancel my subscription. When you sign up for them to do work, you agree in their contract to not give them a bad review. Pretty sure that’s actually illegal. Notice so many of the google reviews say edited? I’m sure they reach out and try to get them all changed to 5 stars, or have google remove the bad ones. Would not work with this company again. Response to company reply 9/2/26. Here is word for word the language regarding reviews from my contract/invoice document: “If I am dissatisfied with the work, I will contact this company prior to posting to any online forums, websites, social media, or review sites. I agree to give Blue Bear Services the opportunity to address my unsatisfaction. Any comment or review posted to anywhere on the internet must be removed immediately until Blue Bear Services is contacted via phone call, and you have spoken directly to the OWNER to address the issue. In the event that my grievances cannot be resolved to my satisfaction, I agree to post the full story of our conversation and interaction with any social media posting (which includes YELP!, Home Advisor, Angie’s List. Google, Facebook, etc). If my comments and or reviews are missing the complete story, the post must be immediately removed and will result in legal action by Blue Bear Services.” There’s always two sides to every story, so interpret that as you wish.

First experience with Blue Bear Plumbing. Team did a great job. Timely, courteous and delivered as promised on all fronts. Strong recommendation.