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In a February 2026 Google review, a customer wrote that Jeremy talked through every detail of his inspection, and that on his first visit, when they did not actually need a clean, he inspected the chimney and didn't charge them anything. Blue Waters Chimney and Fireplace is based at 9 Shaw St in Lebanon, NH, and holds 4.3 stars from 16 Google ratings. In a January 2022 Google review, a customer who needed a metal flue installed because of a downdraft and deteriorating clay tiles wrote that Jeremy gave them an estimate that broke down the expenses, said they would not be charged for steps like chipping out the existing tile if they weren't needed, came back within a week to install the flue, climbed on the roof in the snow and cold, and reduced the charge where work was not required. A September 2023 reviewer wrote that they fixed a chimney that needed a rebuild and relined two stoves, working around the reviewer's schedule. In January 2025, a customer wrote that Jeremy did their fireplace and that it was working better than ever. A November 2022 reviewer wrote that they were on time to the minute on both occasions and came in at the lowest end of the range they quoted to fix the chimney. In a one-star January 2024 Google review, a customer wrote that after someone from Blue Water came out in late August 2023 to estimate two chimney caps, Jeremy replied that the caps were on backorder; the reviewer wrote that emails and messages over the following months went unanswered or led to promised callbacks that never came, and that after 5 months they went with a different company. In a two-star September 2023 review, a customer wrote that the chimney inspection was good but they never followed through with a promised estimate despite multiple emails and calls. In a one-star February 2022 review, a customer who hired Jeremy to clean their chimney wrote that two months later the chimney cap had blown over, and that after multiple calls it was still not repaired a couple of months later.
Jeremy was incredible. He talked through all details of his inspection and answered any questions we had. The first time he came to our home we didn't actually need a clean, so he inspected it and didn't charge us anything. I would recommend Blue Waters to anyone!
Jeremy did a great job on our fireplace. It’s working better than ever and we’re enjoying fires almost every night. Highly recommend contacting Blue waters chimney for any work you need done
Not a big google reviewer, but other people should know about bad business practices. Review is for customer service only, I cannot attest to the quality of chimney work. 0/5 for the worst customer service I've so far experienced in the Upper Valley. Someone from Blue Water came to my house to give an estimate for two chimney caps back in late August 2023 and sent an email with the estimate info. I responded to Jeremy's email saying we wanted to go ahead with the cap installation, and he replied saying that the caps were on backorder so it may be a few weeks. No problem, I can be flexible especially during what I'm sure is a busy time of year for chimney work. No email for a month so I sent another email mid to end of October, never got a reply. Called twice over 2-3 weeks and left two polite messages. Got a call back several weeks later sometime in November saying again that chimney caps had been backordered but they had just submitted a new order and would call back within a week or two to schedule installation. No one ever called back. I called them again at the end of December and left a message, again no one has ever replied. Going with a different company now. It's nice to patronize small businesses, but holy cow this was such a frustrating experience. I spent 5 months trying to get a simple chimney cap installation scheduled, and was repeatedly ignored AFTER THEY CAME OUT FOR AN ESTIMATE. Family/personal/other emergencies are understandable (if that's what happened, I have no idea) but if that's the case, be open about it. Based on recent reviews it looks like they've still been doing work in the past 5 months so I have no idea why I was treated this way.
Terrific work! We've had questionable chimney care in the past, and we'll never go with anyone but Blue Waters!
I can not say enough about this company. Jeremy is amazing. They fixed my chimney that needed a rebuild. They relined two stoves and they were able to work around my schedule. They are amazing.
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2 changes recorded — last scanned Oct 30, 2026.
