Boston Movers - Roy's Moving Inc.

Roy's Moving has been building a Google page that now runs to 844 ratings at 4.4 stars — a deep record for a Boston mover — and reading through this year's reviews, the volume of specific, named-crew praise is real. Eddy, Andres, Carlos, and Steven in the office come up again and again, not as generic mentions but tied to actual jobs: an emergency same-day move after another company cancelled on a customer's daughter, a couch that had been broken for months and got quietly fixed mid-move even though Roy's had nothing to do with the original damage, and a senior citizen using a walker who was cared for with enough attentiveness that the review thanked the crew three times over. That volume of repeat, specific praise is the strongest thing here — reviewers keep coming back a second, third, even fourth time and naming the same people. But two reviews from this spring describe something worth taking seriously before booking. One customer says a cheap initial quote nearly tripled once they were committed, and that the job then got handed off to a separate company hours away before being cancelled on short notice. Another describes a 60% deposit collected upfront, followed by an unreachable office and a delivery that never showed, with no refund in that reviewer's account. Neither reads like a one-off: similar complaints about shifting prices and slow, evasive communication on bigger or long-distance jobs show up further back in the company's history too, so it's a pattern worth asking about directly, not a fluke. Given that split, the sensible approach with Roy's is to lean on what the good reviews actually describe — a local, in-town move with a crew you can request by name — and get everything about a long-distance job nailed down before signing anything. Ask directly whether your move will be handled entirely by Roy's own crew or handed to a subcontractor, get the full price and deposit terms in writing, and confirm the delivery window in writing too, especially if you're moving out of state. For a straightforward local move, the reviews here are about as detailed and repeat-customer-heavy as it gets; for anything long-distance, treat the price on the phone as a starting point, not a promise.