Boston Movers - Roy's Moving Inc.

Roy's Moving is a Boston company doing both local and long-distance moves, and the two halves of its record read very differently. Locally, crews come up by name again and again — Steven, Lydia, Eddy, Carlos, Walter — and several families say they've hired the company three or four times. Recent reviews describe a same-day rescue move after another company canceled on a customer's daughter, and a complex multi-location move that stayed organized and undamaged start to finish. One reviewer on her fourth move with the company said the crew noticed and repaired a couch that had been broken for months, at no charge. Even some long-distance jobs draw this kind of praise: one customer says belongings triple-wrapped in New Hampshire arrived in Texas three days later without a scratch. The long-distance and interstate side of the business carries a much rougher, recurring pattern going back to 2021. A March 2026 review describes a price quote that tripled after booking, with the job handed off to a subcontracted truck at the last minute. In a February 2026 review, a customer said a 60% deposit was followed by unreturned calls and vague answers about a delayed delivery. In a 2025 review, a customer helping a friend move from Chicago back to New England called the experience close to being pranked, without a hint of humor in it. In a 2023 review, another said dozens of storage bins — including family photos and heirlooms — went missing after a move from New Hampshire to Orlando. Two 2022 reviews describe the company misrepresenting mileage and contract terms and demanding cash within hours under threat of an extra $1,750 charge, and a separate 2022 review describes a long delivery delay with items never fully accounted for. A 2021 review described a moving truck backing into a parked car, with the driver doing little work the rest of the day. For a local move, the reviews are consistently strong and plenty of customers come back. For anything crossing state lines, get the price, delivery window, and payment terms in writing before signing — that's exactly where the complaints cluster.