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A 2026 customer facing a hard winter said they needed two urgent heating-oil deliveries from Bourne's in Morrisville, and that the drivers got there in the nick of time. Bourne's Energy's own website lists heating oil, Bioheat fuel, propane, wood pellets, mini-split heat pumps, emergency service and automatic delivery. Business news sites have reported that Bourne's Energy was sold to Dead River Company. A recent customer said the logistics coordinator and installation technicians kept them informed at every step of a new boiler installation, then were there the following week, when water from an unrelated issue flooded the area near the boiler, and helped correct a leaky hose. On a three-day boiler replacement, a recent customer thanked Tim and Damian, said they cleaned up at the end, and said the finished project added storage space in the utility room. A new homeowner said the on-call overnight team was patient and helpful, and a recent customer said Nikki answered all of their questions and resolved their issue quickly. A 2026 reviewer at Outbound Stowe said Lucas Jones arrived in around an hour when a boiler went down, diagnosed the problem quickly and got the building running again. A 2023 customer of 24 years said the service crew diagnosed a malfunctioning propane heater used to dry herb crops and found a cracked heat exchanger, and that service manager Skip Carlson worked with the manufacturer and distributor to get a warranty replacement. A 2022 customer said that during a four-day power outage, worried about running out of propane, a call at 8 a.m. had a truck in the driveway by 10 a.m. A 2020 Reddit commenter in r/vermont called Bourne's Energy their bulk hauler for Vermont wood pellets. A recent customer accused the company of making up meter readings far above what they used. A 2026 customer of five years said it refused to deliver and charge their card the following week, when they could not have their credit pulled during a house purchase. A 2025 customer who uses Bourne's for oil, propane and maintenance said the same central air problem was noticed again after a repair, and was told the wait would be over a month. A 2024 customer said that at a failed heating system, Bourne's caused a CO2 release that made them evacuate everyone, said it could fix the boiler and could not, and refused to release tank access to Suburban. A 2024 customer complained about the charge to relight a pilot.
“Our bulk hauler is Bourne's Energy, they are the only folks providing the good Vermont wood pellets right now in this area to my knowledge.”
“Bourne’s Energy sold to Maine fuel supply company”
“Bourne’s Energy sold to Dead River Company”
“A truck containing nearly 10,000 gallons of renewable propane sits outside Bourne’s Energy in Morrisville. The company is the first to bring the fuel into Vermont for heating purposes.”
“Dead River purchases Bourne’s Energy”
I'm a new homeowner who recently dealt with the on-call overnight team who were so patient, kind and helpful. I've also interacted with them from time to time through my work and the experience has always been the same. The service techs I met were great folk as well. Looking forward to being a customer.
I’m a new customer at Bourne’s Energy, and let me tell you, the people there are sooooo helpful and knowledgeable, and the customer service team is exceptionally kind, and helpful, especially Wendy!!! She goes above and beyond to help every customer with any questions they have at all!!! She has a friendly voice and a charm about her that makes anyone’s day bright and cheery!!!
The entire process of our new boiler installation was excellent, from the estimate phase to the completion of the project. The logistics coordinator and the installation technicians were professional and personable and kept us informed at every step of the process. Furthermore, they were there for us the following week when water from an unrelated issue flooded the area near the new boiler. Boiler was fine, and they helped solve and correct the leaky hose problem. So appreciate Alex, Damian, Kevin and Jordan.
Just a quick note to say thank you for your assistance with our boiler replacement project. I also would like to extend my appreciation for the great work Tim and Damian did over the course of the three days. They were courteous, communicated nicely and cleaned up perfectly at the end of the project. I would also add that the finished project is beautifully organized and actually increases the space we have in the utility room for additional storage. Thanks again.
I had an amazing experience with the Nikki at the fuel company. She was professional, patient, and incredibly helpful from start to finish. She took the time to answer all of my questions clearly, resolved my issue quickly, and made the entire process smooth and stress-free through a stressful situation. It’s incredibly refreshing to speak with someone who genuinely cares about helping customers and provides such outstanding service. Their kindness and efficiency truly stood out to me
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