Brian MacDonald Plumbing and Heating

Brian MacDonald Plumbing and Heating is an Attleboro plumbing and heating company whose written record — 25 reviews on Angi and HomeAdvisor, both platforms averaging 4.4 stars from 296 ratings — runs 2020 through 2023. The company says it covers plumbing repairs and installations plus heating and cooling work for residential and commercial customers across Boston and Southeastern Massachusetts. The reviews split into two clear stories. One is about showing up fast: a 2023 Angi review described Brian calling back and arriving within 30 minutes during an emergency. A 2021 review described the same urgency at night, after hearing a customer's daughter had no heat. Furnace jobs get similar marks for speed — one 2021 customer said the company called the same day they found it on Angi, then replaced an aging furnace the next day at a price they called fair; a 2022 review described a part installed quickly, with a return visit the following day just to confirm it was working. The other story is about price and follow-through. A 2022 Angi review described a $385 charge for a 10-minute, $25 part swap. Two 2021 HomeAdvisor reviews described paying several hundred dollars over what a repair should have cost — one included equipment the customer said wasn't needed and a zone valve wired incorrectly; another described a $175 bill from a different technician to fix a wiring mistake on a boiler job. A 2021 Angi review described a furnace replacement where a noisy blower went unaddressed — the customer reached Brian MacDonald once, was told someone would come the following week, and no one ever did. A separate 2021 review described a missed appointment with no call at all. Its Massachusetts HVAC license, 700-SM-B, is expired on the state registry; the Better Business Bureau lists the company at an A+ grade. Given the pricing complaints above, get a firm estimate in writing before work starts, and ask directly who follows up if a fix doesn't hold — the reviews above include both same-week check-ins and calls that went nowhere.