Verified record
A pin hole leak right before dinner time is the kind of call Brookline Plumbing & Heating has taken: in a 2021 review, a first-time customer said Jim came out on a moment's notice and explained step by step what he planned to do. A 2016 customer said Jim Tucker did a lot of re-piping work at their Hollis, NH home. A 2017 customer described a bathroom job that went badly. That customer said Jim Tucker roughed two bathrooms incorrectly because he ignored the plans they gave him, drilled a large hole in the center of the subfloor for the master shower drain after they asked for an off-set drain, and soldered the Moen and Brizo shower valves into the wrong bathrooms. The 2017 customer said they had to fire him and pay a new plumber and their GC to fix the work. A 2018 customer wrote that he came out to check a backup problem and said he would be back with an estimate in a day or so, then did not call, text or return calls for almost two weeks. A 2024 customer gave one star and wrote that "he will do sub par work, subpar supplies, go over budget and budgeted time of completion."
Typical your area range for this kind of work, from regional averages — not a quote from Brookline Plumbing & Heating. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
DO NOT USE!!! Nine out of ten people he rips them off and never shows backup. The other times he will do sub par work, subpar supplies, go over budget and budgeted time of completion.
As a first time customer Jim came out on a moments notice. We were in a pinch with a pin hole leak right before dinner time. He was timely, professional, nice to the whole family and explained everything he planned to do step by step. His responsiveness and professionalism were well received and we will certainly be calling him to do some work in our home come spring time. Thanks!!
Comes out to check backup problem ok says he will be back in a day or so with an estimate ok. Doesn't show up, doesn't call or return my calls, doesn't text for almost two weeks! Then finally he texts me saying that he is allergic to cats. He knew I had a cat because Thai Khat MET HIM AT THE DOOR!! Why didn't he say at that point he was allergic to cats???
Very poor experience with Jim Tucker. He roughed 2 bathrooms incorrectly because he ignored the plans that we gave him, we asked him to install an off-set drain in the master shower, he refused and proceeded to drilll a large hole in the center of our subfloor for the drain, which we told him 5 times was not what we wanted, we now have to pay our GC to replace the subfloor so our new plumber can install it properly, we told him multiple times that we wanted our Moen shower valve in the master bath and the Brizo valve in the guest bath, yet, he decided to ignore our instructions and to install them (soldered them) in the wrong bathrooms, and, now we have to pay our new plumber fix this, and, on top of all of this he was rude to my wife. That was the last straw and we had to fire him. Buyer beware. I would hate for anyone else to go through the daily stress and the added cost of dealing with Jim that we experienced.
Jim Tucker is a great plumber. He just did a lot of work at my Hollis,NH home re-piping and he gets it done right everytime.Highly recommend using Jim.
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2 changes recorded — last scanned Sep 30, 2026.
Water heater work5.0
Water heater expertise5.0
Leak response in under 30 minutes4.1
Boiler repair3.0
Water heater work3.9
Boiler response4.2
Valves, shower base, tidy cleanup3.8
