Five visits, and the roof was still leaking. That is what a homeowner wrote in November 2024, saying the job had left more damage behind than it repaired. Another customer that same month described the same shape of problem on BuildZoom: a roof redone again and again and still not right. In June 2025, a siding customer said the work started a month late and then stalled a second time when the wrong quantity of siding was ordered, leaving the house unsided for weeks.
Budget Exteriors sells siding, roofing, windows, porticos, decks and gutters, and markets itself on "factory cost" pricing. Louis Milano runs it. BuildZoom records 223 permitted projects for the company, about 13 of them in the last three years, at a typical permit value near $19,000 and mostly siding and re-roofing, and scores it 89 — the 30th percentile of Massachusetts contractors.
The earlier accounts are warmer, and they are mostly about siding. A May 2020 customer described a full tear-off and re-side and named Lou, John and Angel for their follow-up. A March 2020 reviewer had four windows and the related porch carpentry installed and chose the company on price. In October 2023, a homeowner said a three-family on a windy hill was resided and looked good. A March 2025 shopper, still comparing quotes, said John walked them through the process and options in more detail than any other vendor.
The credentials are worth checking before a deposit. Directory listings show Massachusetts home improvement contractor registration #177704 as active with an April 2026 issue date, and an earlier registration, #161932, recorded as cancelled. BuildZoom also lists the company's EPA renovation certification, NAT-F124500-1, as inactive — that is the federal lead-safe renovation credential, which governs work on any house built before 1978 — and a City of Newton builder licence whose last listed verification expired in August 2022. The company's own site claims more than 25 years of experience, over 5,000 completed projects, and "platinum level installer" status without naming the program, while its Houzz profile carries a self-description as "A rated on Angie's List based on over 100 reviews" that Houzz itself does not corroborate.
The platforms disagree: 4.3 stars from 51 ratings on Porch, 5.0 from three Houzz reviews dated 2013 to 2020, 3.0 from two on Google, and 1.0 from the single review on BuildZoom.
For siding — the work most of the good accounts describe — put the start date, the material order and the completion date in the contract, with what happens if the material comes up short. For a roof, weigh the 2024 and 2025 accounts of return visits that did not stop the leak, and ask for addresses of roofs finished this year that you can go and see. Confirm the current registration and the EPA lead-safe certification with the agencies themselves before any money changes hands.
