Wollaston Construction LLC
Local business · 362 Washington St, Quincy, MA 02169, USA
Their work
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Verified record
- MA HIC licenseVerified active
- B- BBB rating
- 3 reviews in the last 6 months
- 30 work photos
Highlights
- Attic insulation — reviewers cite fast, clean, on-time work
- Mass Save partnership — helps customers access insulation and HVAC rebates
- Active HIC license — Massachusetts license 202493 verified current
- Tenant communication — recent review describes miscommunication with a tenant
- BBB rating — B-, not accredited, one unanswered complaint on file
Wollaston Construction handles the insulation, air-sealing, and heat-pump work that keeps a Quincy-area home efficient — attics, crawl spaces, whole floors — usually routed through the state's Mass Save program so customers can claim the rebates that come with it. Its Massachusetts home improvement contractor license (No. 202493) is active. The most telling review is also the most recent. In June, a customer described a tenant-facing miscommunication: an employee named Kevin was told to route everything through the property owner instead of the tenant, did the opposite, then went quiet for two weeks before returning a call. That's not the throughline elsewhere — two months earlier, a full first-floor blown-insulation job got finished quickly, with the crew cleaning up as they went, and a thinner February review called the management attentive. Older accounts on outside review sites echo the same pattern: attic jobs finished ahead of schedule, with care taken around the house and neighbors. Google puts the average at 4.7 stars from 15 ratings, and the fuller history runs to 13 reviews across five sources dating back to 2023. Its BBB file is the one place the story turns less flattering: a B- grade, no accreditation, and the reason given is a complaint the company didn't respond to. Worth asking directly how a dispute like that gets handled — and, especially where a tenant is involved rather than just the owner, worth confirming in writing who the crew is supposed to be talking to. For a straightforward attic, crawl-space, or floor insulation job — or a Mass Save-subsidized heat-pump swap — the track record holds up. Just confirm the license is still current and set communication expectations before the crew shows up, particularly on a rental.
Read the comments
Most recent comments
- 1.0Jun 1, 2026
I am very disappointed with one specific employee at this company. Kevin came out to inspect my property for a crawl space insulation estimate. Before the visit, I specifically instructed him not to discuss any details with my tenants and to communicate directly with me. Unfortunately, he did the exact opposite—he only spoke with my tenant and never contacted me afterward. I waited two weeks for a phone call before finally having to reach out to him multiple times myself. When I eventually got in touch with him, he insisted that he had called me and claimed that I had never told him not to speak with my tenants. I informed him that I have phone records showing otherwise, but he continued to argue with me rather than address the situation professionally. When I asked to speak with a supervisor, Kevin hung up on me. I have never been spoken to in such an unprofessional manner by someone in a customer service role. On a positive note, Dylan in the office (if I have her name correct) was absolutely wonderful to work with. She was helpful, professional, and courteous throughout the process. I genuinely feel sorry that she has to work alongside someone who treats customers the way Kevin did. Based on my experience with Kevin, I cannot recommend this company.
— Kaila HollandView on Google Reviews ↗ - 5.0Apr 10, 2026
Bryon and Jose made quick work of our full first floor blown insulation installation! They cleaned up and were extremely professional
— Nicholas CampbellView on Google Reviews ↗ - 5.0Feb 10, 2026
Amazing management that care about people.
— Lindsey MView on Google Reviews ↗ - 5.0May 14, 2025
I recently had Wollaston Co insulate my attic. The communication was great throughout, flexible on my schedule and the work was done properly. I would hire Wollaston again.
— Scott WarwickView on Google Reviews ↗ - 5.0May 1, 2025
I recently had Wollaston Construction insulate my attic and I couldn't be more pleased. Bryan and Jose were professional, knowledgeable and efficient. They arrived on time, worked diligently and showed great respect for my home and neighbors. Not only did they complete the job faster than I expected, but they also did a wonderful job cleaning up after themselves. I highly recommend Wollaston Construction to anyone looking for quality work and excellent customer service. Thank you Dillon, Bryan and Jose!
— Yadira SantiagoView on Google Reviews ↗
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Update history
Added 13 new comments, added 30 new photos, verified active license, established rating 3.9
- confirmed against the state license registry
- behind the score: Tenant communication — recent review describes miscommunication with a tenant