Caswell Plumbing & Heating

Caswell Plumbing & Heating is a family-owned plumbing and heating company based in Framingham, Massachusetts, serving Framingham, Natick, and Newton with plumbing, heating, cooling, and drain services, according to the company. The review record here is unusually deep and consistently positive. Fourteen reviews were left in just the past six months, none negative, and the company's Google page holds a 4.8-star average from 64 ratings with zero Better Business Bureau complaints on file and an A+ BBB grade. Reviewers describe working with the same technician, Tim, across dozens of jobs — replacing water heaters, repairing and installing boilers, fixing leaks, clearing clogged drains, and installing faucets and toilets. A recurring theme is speed in emergencies: reviewers describe same-night and same-day responses to burst pipes, gas leaks, and failed boilers, including one Saturday gas-leak call a homeowner called "truly a lifesaver," and a leaky water heater replaced within three hours of a Sunday afternoon call. Several reviews describe boiler installations and replacements completed cleanly and efficiently in a single day, with careful attention to furnishings and cleanup afterward. The technician is also praised for going beyond the immediate job — one review describes him connecting a homeowner with other trades during an after-hours cold-weather emergency, and another mentions arranging a painter to touch up a ceiling after a shower faucet replacement. Multiple reviewers describe using the company repeatedly over months or years, calling it their "go-to" plumber; one describes ten years of use in Framingham, and a property manager describes ongoing maintenance across multiple multi-family buildings. In a 2025 review, a homeowner describes a cracked cast-iron pipe that another company wanted to access by removing a large section of wall and ceiling — Caswell instead fixed it with minimal effect on the ceiling and none on the wall. Reviewers also repeatedly mention fair, competitive pricing, sometimes compared directly against other companies' bids. Nothing in the evidence points to a documented service failure, missed appointment, or unresolved complaint. For homeowners in the Framingham area needing plumbing or heating work — from routine leak and drain repairs to boiler and water-heater installations — this is a company with an exceptionally consistent and well-corroborated track record.