Flaherty Plumbing & HVAC is a Framingham, Massachusetts outfit built for the "oh crap" calls — a dead furnace at midnight, a burst pipe, an AC that gives out in a heat wave. The company says Paul Flaherty started it in 1977 as a one-person plumbing and heating operation in Natick, and it's grown since into a family-owned business covering plumbing, heating, cooling and electrical work across MetroWest, now run day to day by a general manager, an HVAC manager and an installation manager.
The numbers back up the emergency reputation: 254 Google ratings average 4.6 stars, and the specifics repeat across 205 reviews going back to 2021 — technicians (Andrew Kalujjula, Peter, Samantha and Dave Q. show up by name again and again) who explain the fix before starting and clean up after. One customer of more than 15 years, who has hired the company as a homeowner, landlord and contractor, calls the dispatchers reliable about scheduling and about handling surprises at a job site, in a November 2024 review. Another describes a midnight call during a newborn's first winter without heat — Flaherty answered, dropped off space heaters, and came back to finish the repair, per a December 2025 review.
Pricing is the recurring complaint worth asking about. One customer's sewer-injector-motor estimate of $1,000 turned into a $1,501 bill with no clear explanation, in an August 2026 review; another described being charged $500 for what turned out to be a 15-minute Sunday visit, per a 2024 review; and an April 2026 review flagged an hourly rate near $259 as steep even while praising the technician's work. Get a firm written quote before anything starts, and ask what a same-day or off-hours call adds to the price. One more thing worth checking directly with the company: its Massachusetts plumbing licence, verified against the state registry, currently shows as expired.
For routine repairs and heating or cooling emergencies around Framingham and the surrounding towns, the track record here is long and mostly consistent — just pin down the price and the licence status before booking.
