Verified record
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Sostilio and Sons Plumbing and Heating. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
Sostilio and Sons Plumbing and Heating is a family-run shop in Framingham, run by John Sostilio and his sons Mike and Matt. The number that jumps out: 4.8 stars across 77 Google ratings, and reading through the 47 written reviews on file, the same story keeps repeating — someone with no heat on a freezing weekend, a burst pipe, a water heater that died on a Wednesday morning, and Mike or John showing up the same day. That responsiveness is the throughline. A recent review described calling around during a plumbing emergency and finding Sostilio and Sons was the only shop that answered the phone and could do the work same-day. Another, from January 2026, called Mike a hero for coming out ahead of a subzero snowstorm to fix an elderly couple's furnace. Customers repeatedly mention texting or calling Mike directly and getting a callback within minutes, even on nights and weekends. The work itself spans the full range of residential plumbing and heating: boiler and furnace replacements, tankless and standard water heaters, gas piping and gas stove installs, a Navien combi boiler, bathroom fixture replacements, and routine repairs. Reviews describe Mike and John explaining the diagnosis step by step, offering multiple options with pricing, and leaving the work area clean. Several customers say they've used the company for years across multiple properties and always call them first. The record isn't spotless. In a January 2023 review, a customer said they felt overcharged — $750 for 3.5 hours of labor on inexpensive parts, one of which reportedly didn't fully work afterward. A July 2022 review described being surprised by an undisclosed $175 service charge. And in a December 2021 review, a customer said the company never returned calls after 72 hours of trying — a contrast to the responsiveness most other reviewers describe. All three are older complaints; nothing similar shows up in the more recent reviews. For a job as varied as this business handles — from emergency repairs to full system replacements — it's worth asking upfront how service calls and any diagnostic or trip charges are billed, given the pricing complaints on record.
We had a toilet flow valve that needed to be replaced, and a water supply hose that was stuck and a new garbage disposal that needed to get fixed. Sostilio and Sons was the only plumbing company that answered their phones, and could do work the same day. Matt was great. I had already bought the parts needed, because youtube said it was easy. It was not as easy as I had thought and they saved me a ton of time and got everything done in under an hour. Matt cleaned up, was very helpful and went above and beyond on the work. I will definitely using them again.
Great job once again today by John and his son Matt! Always friendly, knowledgeable and polite.
I found a water leak in my basement and called Sostilio & Son’s Plumbing and Heating. Mike showed up immediately and took care of the problem quickly and expertly. He explained everything clearly, walked me through what he was doing, and made sure the area was spotless before he left. Incredibly thorough, reliable, and easy to work with. Highly recommend.
Mike Sostilio is our Hero. Furnace stopped working on Friday morning. On Sunday, MA is going to get a major snowstorm with subzero temperatures starting Friday night. My two elderly parents have no heat and this was very concerning knowing who can I call on such short notice. Well I remembered John Sostilio and his son who helped me out a couple years past and they were fantastic. So I called, and this time John’s son, Mike arrived Friday, had all the parts, and fixed the furnace before sundown. My parents have heat, the ladies are pleased, and the pets are happy. Mike Sostilio is our Hero. Thank You Sostilio & Sons.
We had a heating emergency with our Navien water heater and Mike Sostilio came out first thing. He diagnosed the problem quickly and said we could repair the part in question rather than replace the whole thing. He even had all the parts on his truck to fix it! He was very clear in his explanations and took the time to help me understand the issues that were going on. He checked the whole system over carefully and made sure it was working properly before he left. The cost for all of his work was many thousands of dollars less than the other quotes I received. The heat was back on within two hours and the system is running better than ever! Mike does super high quality work, and is completely reliable, tidy, friendly, responsive, honest, and very reasonably priced. I cannot recommend Sostilio and Sons more highly. I wish every company were more like them!
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2 changes recorded — last scanned Sep 1, 2026.