Central Maine Heat Pumps

Came here to check reviews to see if I was alone in my experience. And since I was not, wanted to add my experience. I purchased my home in 2019 with 2 heat pumps installed by this company prior to my purchase.They are the primary source of heat for the entire home besides the pellet stove in the basement if needed but we have not used. (Mostly because it only gets one room downstairs super hot and does not spread throughout the house to provide heat to other parts) I called numerous times in the years I’ve lived here in an attempt to get them to come out and look at the units. But never got a response. I tried to get other companies to come but the second I mentioned one of the units was ducted through my first floor, NO ONE would come to even look. A few years ago I noticed a huge wet spot on my ceiling and realized the condenser is likely gone and even with that information, no one would look at it. So my partner ripped down most of the hallway ceiling to remove the moldy ceiling and insulation and put something under it to catch the condensation. I continued to call this place a bunch of times to continue to get no response, no return call, nothing. Despite numerous messages explaining all of the above. So today, after continuing to hit dead ends for someone to come take a look, I googled the company again and called the number. According to the woman I spoke to today, they are no longer in business. Went out of business about a year ago. Number goes to a landline business that does Heat Pumps and found them extremely helpful. But seriously disappointed in this company for letting their customers down time after time. I guess it’s no surprise they aren’t in business anymore.

Won’t return a call after several messages left to service a heat pump they installed.

Great team! Dawn knows her heat pumps in and out. Install was excellent and we're very happy thus far with the whole experience. The heat pump which we had placed in the basement maintains the temp we set (66) and keeps the upstairs pretty nice also especially with the pellet stove in the kitchen! Thank you Central Maine Heat Pumps!

A wonderful experience from speaking with Dawn to next having Todd come out to survey our home for best placement of our heat pump. The install was seamless. The whole team is fantastic. Dawn was so great in answering my questions and Todd was excellent in showing us how to work the heat pump and being very particular on colors to match the outside home. I wish I knew the names of the other worker he was super nice and the electrician team!! Thank you so much.

I have been waiting since December for then to come fix my heat pump I have called numerous times and they have not fixed it. I only had it 6 months and during the December storm it stopped working apparently the circuit board is not working but after repeated calls they have not fixed it or returned to do anything