Certified Roofing Systems

Certified Roofing Systems, run out of Newton by Dion Gaines with Ryan and John handling much of the customer-facing work, has built a deep, mostly glowing record across residential and commercial roofing -- flat rubber roofs, shingle replacements, gutters, skylights, and chimney flashing all show up in the reviews. Communication and honesty are the throughline. In a 2023 review, a homeowner described getting three itemized quotes with the differences explained before choosing a mid-priced option and coming away confident the company would stand behind the work. In a separate 2023 review, a customer said Ryan talked them out of buying more than they needed. And in a 2023 review, Mr. Gaines personally inspected a roof, explained what was missing, and had a crew patch it the next day before the contract was even signed. The commercial side shows real technical range. In a 2023 review, the company diagnosed and fixed a flat rubber roof with water ponding, failing drains, and separating seams on a commercial building, with the owner praised for staying in constant contact by phone and text throughout. Emergency turnarounds get specific mentions too -- a clogged gutter cleared in under four hours after a storm, in a 2023 review, and a small roof leak addressed quickly at a lower price than competitors. The record isn't perfect. In a 2021 review -- the oldest on file and outside the period the rating weighs most heavily -- a customer described signing a quote, then being ghosted: the company went silent, resurfaced once to promise a crew "in a few days," and was never heard from again. That account stands alone in an otherwise consistent multi-year run of five-star reviews naming the same few staff. One fact worth knowing before signing anything: its Massachusetts home improvement contractor registration, verified against the state registry, shows as expired. Google shows 4.9 stars from 123 ratings and the Better Business Bureau lists an A+ grade -- it's worth confirming the registration has been renewed before booking a job.