Certified Roofing Systems
Regional · 31a Jackson St, Newton, MA 02459, USA
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Highlights
- BBB A+ rating — 21 years running as a Newton sole proprietorship
- 4.9-star Google rating — 123 reviews echoed by independent directories
- Consistently praised — dozens of ratings lean strongly positive
- GACO 2025 Top Contractor — a national award for its coating work
- Not BBB accredited — despite the A+ grade on file
- Multi-state claims — confirm which crew covers your job
A 4.9-star average from 123 Google reviews is a strong number on its own; having three separate directories independently report that exact same figure is the kind of corroboration that's hard to fake. Certified Roofing Systems has been registered in Newton, Massachusetts for 21 years, a sole proprietorship run by owner Dion P. Gaines, and the Better Business Bureau grades the file A+. That consistency runs deep: reviews collected across five different sources since 2021 lean strongly positive, and a recent roundup from ServiceAgent named it the top pick among Newton roofers with a score of 8.3 out of 10. The company's own site frames its work around commercial restoration and coating - silicone and fluid-applied systems backed by 20-year manufacturer warranties - and it picked up a GACO 2025 Top Contractor award for that specialty, alongside full roof replacement and free thermal-drone inspections. One thing worth squaring away before signing anything: the website describes a four-state commercial footprint across Massachusetts, New Jersey, Kansas, and Florida, while the Better Business Bureau file shows a single-owner Newton operation that isn't BBB-accredited. Neither fact disqualifies them - plenty of solid contractors skip accreditation - but it's worth confirming which crew, and which warranty terms, apply to a residential roof versus one of the larger commercial accounts the site highlights. This reads like a roofer built around coating and restoration work on top of standard repair and replacement, checked from more than one direction rather than resting on a single glowing source. Before booking, ask whether the crew on your job is the same Newton-based team behind the BBB file, and get the warranty terms in writing.
Read the comments
Most recent comments
- 5.0Jan 7, 2025
I wish there was a 100/100 star option. Dion is always a pleasure to work with. I love how knowledgeable he is about the industry but also educating me in the process as well instead of giving a quote and doing the job. You can tell his crew is well taken care of based on the quality of the work. 100/100 will recommend!
— Junior BelneauView on Google Reviews ↗ - 5.0Jun 6, 2024
Had flat rubber roofing building done and they did a great job
— Jeffrey DunnView on Google Reviews ↗ - 5.0Dec 19, 2023
Excellent and very efficient<br>Went away for the weekend and when I came back the job was done<br>Would highly recommend
— Lenny JohnsonView on Google Reviews ↗ - 5.0Jul 25, 2023
The Certified Roofing team responded to my inquiry quickly and provided a reasonable quote in comparison to others. The team showed up on time and replaced my roof within 2 days. They also cleaned up well. A fantastic job!
— Min WuView on Google Reviews ↗ - 5.0May 24, 2023
Mr. Gaines came and inspected my roof, there were some pieces missing. He explained patiently and thoroughly. His crew came to patch our roof the next day which surprised us and really appreciated. Once we signed the contract, his crew came on time and finished the job in two days, both efficiently and professionally. They cleaned up quite well too afterwards. I could not be happier!! On top of that, the price was fair too, we compared with 2 other companies. I could not be happier!
— PeiYu ChangView on Google Reviews ↗
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Update history
Established rating 4.4
- behind the score: Not BBB accredited — despite the A+ grade on file
Added 76 new comments, added 38 new photos, license now expired
- state registry now shows the registration lapsed