Verified record
No state license for this trade. New Hampshire doesn't license or register chimney servicesbusinesses, so there's no state registry to check. That's true of every chimney services business in the state, not a mark against this one. Insurance is self-reported.
Highlights
- A cost explanation — a 2024 customer said Mark discussed costs before starting work
- A troubleshooting guide — a 2023 customer said Mark's directions got the stove running
- A missed callback — a 2023 customer said Laura never called back
- A contact delay — a 2023 customer said next-day contact remained missing four days later
Chestnut Hill Chimney & Hearth says it services all brands of pellet and gas hearth stoves and fireplaces, regardless of where they were purchased. A 2026 customer said CHC repaired a chimney flue and pellet stove, relocated the stove and explained the work. A 2024 customer said Mark and the crew had provided yearly pellet-stove maintenance, replaced a faulty sensor that caused the hopper to overheat, and reinstalled a stove after work on the home. A 2024 customer said Mark explained maintenance and discussed costs before starting work. A 2024 customer said Dave cleaned their pellet stove and answered questions, while Mark helped them work through problems over the phone. A 2023 customer said Mark responded within a few hours of an email with a two-page troubleshooting guide and helped with replacement parts; following his directions got the pellet stove running again. A 2023 customer said Laura promised to call their husband back about an appointment but never did, and they hired a different chimney company. A 2023 customer said a promised next-day contact had still not happened four days later.
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