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Ciardelli Fuel Company runs propane and heating-oil delivery out of 467 Nashua St in Milford, New Hampshire, and does the mechanical work that goes with the fuel — furnace and boiler service, air-conditioning and mini-split installs, and water-heater replacements. New Hampshire's licensing registry lists the company itself as the holder of an active Mechanical Business Entity licence, and the Better Business Bureau grades it A+ without accrediting it. The people who hire them mostly talk about speed and about specific employees. Homeowners who ran out of fuel describe deliveries the same day or the next morning, including a Sunday run and an after-hours call answered on a snowy winter night; several say they switched after a national supplier let them run dry and Ciardelli got them filled within a day or two. Drivers and office staff are named over and over — Billy D., Steve R., Sarah McShea, Mandie — usually for going out of their way, and service techs get credit for explaining what they did and what to watch for. The mechanical side shows up in the detail. A 2026 customer walked through having the oil burner and tank pulled and a Rinnai tankless water heater installed, and called the quote competitive against a plumbing company's. A 2024 reviewer had mini-split AC units installed, one placed in the attic to keep it out of sight, plus two propane tanks set for a pool heater and a cooktop. Another describes a flooded basement and a boiler emergency answered in under an hour. On Reddit, a southern New Hampshire homeowner pricing a gas water-heater replacement was told Ciardelli is "really good and pricing is pretty fair." The complaints cluster somewhere else: accounts and billing. One customer says the company will not buy back propane left in the tank on cancellation and charges a fee for buying too little in a year. Another reports an account locked and a full tank removed without explanation or reimbursement. A third says invoicing and inter-office communication were a mess. A 15-year customer moved to another supplier in a 2025 review after a competitor advertised a much lower per-gallon propane price and says the match only came once he said he was leaving. One 2026 reviewer, home at 1:30 a.m. with no heat, says the on-call tech would not come out. They are a straightforward call for fuel delivery plus heating and cooling service in the Milford, Nashua and Hudson area, especially in an emergency. Before signing up, get the terms in writing: what happens to fuel left in the tank if you leave, whether an annual minimum applies, and how the per-gallon price is set.
“hat sounds pretty average on todays rates. Of all the residential trades plumbing has by far gone up the most. You could find someone a little less or more but thats not shocking for a quality install and tank properly done. If you want a second quote quick, Ciaradellis is really good and pricing is pretty fair they are pretty big too for NH anyway”
About six weeks ago, Ciardelli took out my oil burner and oil tank, and installed a Rinnai tankless hot water heater. (I have a heat pump for air heating and cooling.) I had the water heater installed with two options so I could start creating and circulating hot water before I opened a faucet. At the beginning of my project, I contacted Ciardelli for a quote. After a short visit and discussion by Jeff Brown, I had a quote within about a week. Since I also had a quote from a plumbing company for a Rinnai installation, Ciardelli's quote was competitive, especially with regard to the removal of the oil burner and oil tank. Jeff was very responsive and helpful with regard to questions I sent him after the initial site visit, so that helped me to choose Ciardelli. I also had site visits from two other propane companies in Keene, but neither produced quotes despite saying they would. The Ciardelli crew showed up on the date and time as projected, and did a great job. It was raining both days they were here, so somewhat damp conditions to work under, but I'm very happy with the outcome. I feel confident that should I need their support/service in the future, they'll be there for me!
Always take care of us.
This company will NOT buy back the propane in your tank if you cancel your service. That’s just wrong, and horrible customer service. They also charge you a fee if you don’t buy enough propane every year, either. We switched to Buxton Oil and they not only DON’T charge an annual fee, but they will buy back any propane we don’t use, should we get rid of our propane fireplace. Now THAT’S a good company. I’d suggest going with Buxton, personally. ciardelli is all about the money, and doesn’t care about their customers. To respond to the company’s response: I had about 22% of propane in my tank when I asked for a refund. It was only when I pressed the issue with your CS team did I get my refund. You told me you did NOT refund propane as it was your policy not to… ever. So… your response is misleading.
Called over the weekend for an emergency that another oil company was responsible for! Matt himself came out and got us back up and running!! Called this morning to set up our account, he had us already all set up - now, that’s customer service!
Very responsive. Proofessional.
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Certified attributes are verified against the public registry. Others are the business's own statement.
1 change recorded — last scanned Aug 23, 2026.
Drops quoted work once it turns out unnecessary4.3
Sized before sold5.0
A technician at the door within hours5.0
Finished ground loops another contractor abandoned5.0
Boiler second opinions3.6
Commercial depth3.9
Fixes what others could not4.6