Cityscape Appliance Repair

A recent customer wrote that Paul Hartland of Cityscape Appliance Repair fixed their washing machine and saved them buying a new washer. Another recent customer said Paul Hartland diagnosed a refrigerator problem quickly and fixed it, and a third recent customer called the company to clean out a clogged dryer vent after another company gave up, and said Paul got them up and running again. The company describes itself as a family-owned appliance repair company serving Worcester County and surrounding areas in Massachusetts, and its website names Paul as lead technician and Nikki as customer service representative. It says it has been in business 15 years. On Google it shows 4.9 stars from 265 ratings, and on Thumbtack 4.9 stars from 49 ratings. A 2025 customer said Paul figured out that a refrigerator leak that looked like a clogged drain was really a leaking supply line for the water and ice maker, and fixed it for a fair price. A 2024 customer said Paul had the repair part already and fixed a stove they needed for Thanksgiving within 45 minutes. A 2026 customer said the company replaced the glass on their stove and was fast. A 2025 customer wrote that no second service fee is charged for a tech to come out within 90 days of a service. Not every visit went smoothly. A 2025 customer said they were charged $800 after being told the refrigerator's condenser fan was broken, that the fridge stopped getting down to temperature a week later, and that the soonest anyone could come back was 36 hours out. That 2025 customer also called the person on the phone condescending. A different 2025 customer said no one arrived until after 7 for a 3:00 to 7:00 window, and that the only option suggested for their icemaker was buying a new one for over $400.