A 2022 customer of Clarence Brown said they were on its auto fill for heating oil and had never had a problem. A 2023 customer on automatic delivery said they saw on their camera that he put the bill on the door knob, then double-checked the fuel caps and wiped off the area. A 2024 customer said they had been going to its gas station for years and called it part of the history of St. Albans. A recent customer describes the employees as friendly and knowledgeable. A 2024 customer who had run out of oil said they were told a delivery during regular business hours would cost an extra fee because the company was not in the area that day or the next, or they could wait six days; that customer said the call was hung up on and they ordered elsewhere. A 2022 customer said an emergency fuel oil delivery that had once been billed afterward now required cash at delivery.
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Very friendly and knowledgeable employees. Eager to answer your questions.
I love this place I have been going to their gas station for years if anything happens to this place it will be sad. It's like a part of history for St. Albans. I love the employees some have been there forever, and they get to know their customers names. Highly recommend.
Really disappointing customer service. Called as an established customer for a delivery as we had run out, to be told it would be an extra $150 during regular business hours because they just aren’t in the area that day or the next (I’ve had to pay for an after hours fee before, but during hours was a new practice to me). If I did not want to pay the extra $150, I would have to wait until six days from now when they were in the area again. Kim, the girl who answered the phone, had placed me on hold - during which time I was explaining to my coworker sitting next to me what was happening, and my coworker then told me to call somewhere else who would be more helpful. The call disconnected a moment later, and when I called back and told Kim I thought our call had dropped, she replied, “No I was there and could hear you the whole time, I hung up.” Oh. Okay. Needless to say, I called somewhere else that was in fact willing to be more helpful.
Very fast service
We just had one of our automatic deliveries, which makes everything incredibly easy and we’re for very grateful they offer that. I saw on our camera that he put the bill on the door knob and then proceeded to double check the fuel caps and wipe off the area, what a great guy!
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1 change recorded — last scanned Oct 10, 2026.