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Clean Septics describes itself on its own site as a local expert for septic services in Ludlow, MA and Western MA, listing septic tank pumping, cleaning, rejuvenation, and installation, replacement and repair of tanks, leach fields, pumps and infiltrators, along with Title V inspections. The company says it has been in business 35 years. A customer who needed their system replaced says Nick and his team came through, with Shannon keeping them updated on the scheduling and paperwork, and the system was replaced with full approvals from the town. On a brand-new septic system installed on another property, the customer says the team walked them through their options, pulled the necessary permits and kept them informed, and the crew showed up on time and left the yard cleaner than they expected. Nick called one customer back within 20 minutes and was at the property the next morning to fix a broken vent pipe. A customer who called for a Title 5 says they were scheduled within minutes, and that the company found the sections of the tank within minutes and explained what it was looking for. A 2016 HomeAdvisor reviewer called the service personable and knowledgeable. In an undated BBB review, a customer complained that the company pumped a tank halfway out and charged full price.
Great people & great work! We had a pool we took it down and everything else they did! Very satisfied. Clean Septic's Ty
Top notch business, I needed my system replaced and after discussing with a few other contractors Nick and his team came through. Very professional team that knows what has to be done every step of the way. Shannon ❤️ kept me updated on all the scheduling and paperwork involved and they replaced my system with full approvals from my town. Highly recommended.
Highly Recommend! From the first phone call to the final inspection, the entire team was professional, knowledgeable, and a pleasure to work with. They installed a brand-new septic system on our property and handled every step of the process with care. They walked us through our options, pulling the necessary permits, and keeping us informed along the way. The crew showed up on time, worked efficiently, and left our yard looking cleaner than we expected after a project this size.
I am impressed with the service provided by Clean Septics. Nick called me back within 20 minutes and was at the property the next morning to fix a broken vent pipe. Most businesses do not call you back so quickly, if at all, and deal with the problem so immediately. I wouldn’t hesitate to use them again. And I wouldn’t hesitate to tell others to give them a try. Reliable, timely, and knowledgeable…thank you!
I called to get a title 5. It was a very straight forward process and I was scheduled within minutes. When they came out to inspect they were super knowledgeable, professional, and quick. By quick, they found the sections of the tank in light speed. I had the tank cleaned a few months prior (different company) and had to find the tank myself(not doing that again).. It took me a few hours of digging to find the right section, so I was very impressed that they had found it within minutes. They educated me a bit on the system and explained what they were looking for. It was interesting and appreciated. We weren't planning on moving, but we are and so the last month has been packed with trying to get so many things done and feeling incredibly stressed. They helped lower stress levels with their desire to share their process and getting the job done. I don't think they know how much relief they brought me. I know that may not be something you include in a review, but I needed it said. If we make it back this way, we will definitely be returning customers. As well as recommending them to our friends.
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2 changes recorded — last scanned Sep 29, 2026.