Clearwater Spa Company

Clearwater Spa Company is a family-run hot tub, spa and sauna repair and water-care business based in Newton, serving the Greater Boston area since 1988, according to the company's own site. Reviewers across Google, Angi and HomeAdvisor consistently praise the same kind of visit: a technician who finds a leak quickly, explains what's wrong, and walks a homeowner through balancing chemicals or restarting a system after a long shutdown, with named staff John and Kristina singled out repeatedly. One customer needed a hot tub drained and refilled within a week of a party and got it done; another said a phone call from John solved a chemical-balance problem without a truck roll at all. Routine seasonal work, such as opening and closing a spa for the year, also draws praise as reliable and reasonably priced. Before booking, it's worth asking about scheduling and payment terms. A cluster of reviews from 2022 through 2025, spread across Google, Angi and HomeAdvisor, describe missed appointments without notice, weeks of unreturned calls, and in at least two cases long waits for a refund after a job stalled - one homeowner said it took about a year, another filed an unresolved Better Business Bureau complaint after a filtration install that was rescheduled four times. A separate 2022 review describes two repair visits with the wrong replacement parts and months of silence afterward. These issues recur across multiple platforms and years alongside the otherwise strong praise for the hands-on repair work itself. Recent activity is more encouraging: the four most recent reviews, all from Google in mid-2026, are five stars and describe the same responsive, personal service the older positive reviews describe. Google's own star average is notably lower than the other two platforms - 2.7 from 25 ratings, against 4.4 from 244 on both Angi and HomeAdvisor, which carry identical review sets and totals. Clearwater looks like a solid call for routine hot tub, spa and sauna service and diagnostic repair from people who clearly know the equipment - but given the recurring complaints about follow-through, it's worth locking in a firm appointment window and a written refund policy before paying a deposit.