Closets by Design - Boston

In October 2026 a Google reviewer wrote that designer Maria DiCarlo "measured twice so the installers only had to cut once," and that the closet came in on time and on budget. Closets by Design - Boston designs and installs custom closets, garage storage and built-ins, and its website lists a service area running from Worcester and Framingham to Boston, Lowell and Plymouth. On Google it holds 4.5 stars from 824 ratings; on Angi, 4.2 from 62. An October 2026 Google reviewer had designer Michelle Brock measure a garage, and installer Alwyn was "precise, neat and efficient" putting the closet in. Another October 2026 customer worked with Eva Santiago on a walk-in closet in a new bedroom addition. A September 2026 reviewer, on their third unit from the company, said Jose did the walk-in build-out and a mix-up from the shop with an L shelf unit was quickly fixed. In July 2026 a customer said Jose arrived on the scheduled date and did the job himself in just under 7 hours. An October 2026 reviewer with a house built in the mid-1800s said the team steered them away from upgrades and add-ons they didn't need, and the closet went in within a few hours. In December 2025 a customer described designer Heidi taking it in stride when they changed a basement layout from three separate rooms to an open style halfway through. In October 2026 a 4-star reviewer praised the installer but said that on the first appointment the company had the wrong phone number, tried no email, and "just did not show up." A September 2026 customer called it expensive and wished the design charges, such as a backdrop, were included. A July 2026 one-star review describes a hanging section built too short, an upper storage area smaller than discussed, built-in lights that did not work, and an installation manager who never called; that customer asked for the project to be canceled. In January 2025 a customer who spent $8,000 said a bridge between bookcases collapsed and the company denied the replacement under its 7-year warranty. A 2022 reviewer said their remaining balance was sent to collections without an invoice. The Massachusetts home improvement contractor registration held by Closets by Design shows as expired on the state registry.