CN Brown Service Station

The staff is great! Always very helpful and friendly. Service is good as well.

Was a customer for four years. Last time we tried to get oil from them my partner went into the place to set it up, informed them the day they had given us was also the day we were having our roof replaced. They didn’t show up till much later in the day. I got a call saying they weren’t going to deliver. I called home and the roof guy (super nice guy) said they would stop everything for them to deliver it. They still said no and were pretty rude to me over the phone and to my partner the day we set up the delivery. We ended up running out of oil. I found a wonderful company that managed to come out the day after placing the order and they are very nice.

Worst company I have EVER dealt with in over 50 years of owning a home and dealing with various companies. Due to a temporary hardship, I was given fuel assistance and was treated like a low life. This company would get a check in advance yet would not deliver when I noticed prices had gone down significantly. They actually said “those prices are for PAYING customers”. At times I would order a delivery and be told up to three weeks before I would receive it. Due to circumstances , at the end of two weeks , I would often have to set my thermostat at 50 degrees as to not run out. I pleaded with them to give me an earlier delivery date because I was in fear of running out and having my pipes burst. My attempt to speak with higher levels of management about that situation fell on deaf ears . I’m currently 73 years old and as stated above, NEVER been treated so disrespectfully. Because of the fuel assistance, I was basically “stuck” with them . When my situation improved I immediately went to a reputable company that will deliver oil within two days and are very professional and happy to have me as a customer. My recommendation is to avoid this company at all costs !

Your website is broken. I would like to be a new customer and told to go online but the website doesn't work.

I just purchased a new home and researched local companies in the area who provide K1. I decided to go with CN Brown which conveniently is who the previous owner used as well. I filled out the new customer form online as well as a credit app to have NET30 terms. I always select email as my preferred method of contact, but rarely do companies listen. They always call which is difficult for me and my busy schedule during the day. The confirmation page said someone would be in contact within 24 hours. The same day (within just a couple hours actually) I was contacted via email by Patrice who was extremely helpful! She created my account, scheduled my first delivery, let me know my credit app was approved, explained how automatic delivery worked, explained what to expect for deliveries, and so much more. Although I have yet to receive my first delivery (just scheduled yesterday), or gone through a winter yet, the customer service I have received so far made me very happy with my decision to use CN Brown. I am looking forward to having them ensure my home is warm during the winter months. Thank you Patrice!!