Colt Home Services

One name turns up in Colt Home Services' reviews more often than the company's own: Joe. Homeowner after homeowner describes the same visit — a Mass Save energy assessment — and the same person walking them through where the house is losing heat, which rebates apply, and what happens next. A March 2026 reviewer called Joe Frasso thorough, personable and informative; an April 2026 one said he explained each step and what the service included. The work behind the assessments is weatherization. In a March 2026 review, a homeowner wrote that the company installed a heat pump and insulation, "very quick and professional." Another March 2026 customer described Justin and a partner insulating a garage ceiling and exterior overhangs through Mass Save, calling the technicians clean and efficient. A January 2026 reviewer, who said they never write reviews, recounted Sean installing six thermostats during what they assumed would be a quick inspection, then a crew fully insulating the house. The volume is unusually deep for a young-looking company: 5 stars across 332 Google ratings, 219 written reviews since 2023, and 55 of them in the last six months alone. Two recent one-star reviews are worth knowing about, and both are about reaching the company rather than the work itself. In March 2026, a customer said they called ten times over two days for a copy of their Heat Loan intake form and nobody picked up, with no way to make contact except booking an appointment. Days earlier, another homeowner had a confirmed assessment go unstaffed — they took half a day off work, heard nothing, and were told after calling that the visit wasn't on the schedule. And in a June 2026 r/boston thread about West Roxbury contractors, a homeowner put Colt on a short "do not recommend" list without elaborating. Two things follow from all this. The praise is real and current, but most of it describes the assessment visit and the rebate paperwork around it, so treat glowing reviews about Joe as a good sign about the front door, not a full account of a completed install. And the friction people report is administrative: getting a document, getting a confirmed date to hold. If you're going through Mass Save for insulation, air sealing or a heat pump in Greater Boston, this is a well-worn path for them. Get a direct phone number and a named contact for your file before you need one, and confirm the appointment the morning of, not just the night before.