Complete Solutions

Very surprised at the negative reviews. A house I own, the water heater blew and there was over an inch of water in the cellar. Called Complete Restoration Service (CRS) and they were there the same day I called. Other companies would either not call me back or called up to 2 weeks from when I called. They immediately cleaned up the mess and left fans to air out the cellar over the weekend. Sent a claim to my insurance company and had to pick up the rest due to my deductible. Price was fair and work completed to my tenants satisfaction which says a lot. I would use them again if I had another flooding in my basement.

I called CRS in a panic as my subpump stopped working and my basement was flooding,8 inches (and growing). The woman on the phone was incredible. Her calming way first and foremost was amazing. In a situation as this panic strikes and she was very reassuring. The gentleman that came out to my home, (in a very timely manner, I might add) was so patient answering my questions, explained what he was doing and was so professional. It took quite a few hours for the job to be completed but it was done and everything was as clean as clean could possibly be. I had the pleasure of speaking to the owner a few days later as I had some additional questions. He not only took the time to speak to me but also recommended some things to do in regards to the damage that occurred. I can not recommend this company enough. They get the job done in a timely, professional manner.

Terrible horrifying and traumatizing experience. Have to request several times for them to actually show up and do something. We were more than patient with them and even when things started to seem a bit fishy we still gave them the benefit of the doubt. Until we uncovered their lies . Signed a contract with them only to find out they were telling lies to the insurance company and saying the contract was not yet signed in order to criminally receive more money. Insurance fraud and customer neglect. My family has been without a home after a house fire for 18 months now and all that has been done is demolition. We paid 110,000 to fulfill our side of the contract. The rest is to be paid when a certain percentage of the house is built..and they have done nothing to fulfill their end and now have been caught purposely misleading the insurance company to the point that we almost lost everything if we didn't have the signed contract. Complete nightmare . They do not care about you. Do not fall for their game. They will be answering for their fraud.

Really I would give zero stars if I could. CRS came to my home after a tornado hit it. It was my first time with any experience with contractors, repairs etc so I admit I was very naive...in addition to the fact that I could not witness the work. Short story is that 7 years later, the roof they never really fixed after multiple call backs, still leaks, the front porch they had to rebuild is falling apart, the ceiling cracks they were supposed to repair are resurfacing with the vengeance of a bad cover up job. I had given up on calling and recalling for them to fix everything (what I told is only a small part of the whole story) but I would NEVER recommend this company to do any work. The fact that they were short staffed at the time and literally hiring any subcontractors does not give them the excuse for bad work.

What an awful experience. Finding out our home was flooded due to a busted water-pipe while we were away was awful, but our recent experience with CRS made it so much worse. The only good thing I can say is they took my call right away and had someone at my house the following morning to start the restoration process. That was the last good thing I have to say. My issues range from out right lying to me, to not doing what they said they would do. During the initial stage I received lots of "yeses" and "Of course we will do that." As the days went on I realized I was getting solely lip service. They did not get dehumidifiers or fans in my house until 6+ days after they were awarded the job. Once excuse after another. Then they disregarded our instructions about personal property. They didn't cover any of our personal property as they did demolition, so dust got everywhere. They damaged our gas stove, ruined our bed mattress by stacking several hundred pounds of boxes on the bed, which was an 80 year old antique bed. They never cleaned up after themselves and actually vacated the house leaving puddles in the basement and a washing machine filled to the brim with standing water for over three weeks. I can go on and on. The contractor who will be doing the renovation as well as the insurance adjuster, both who have 30+ years experience in the field, stated they had never seen such a poor job in all their years. Don't make the mistake we made. Do not call this number keep looking and avoid the nightmare we lived through.