Crystal Restoration Services of New England

Crystal Restoration Services of New England is a Southington restoration company that gets the call when a pipe bursts or a basement floods. The company says it has been in business 50 years, and its website lists water damage restoration, fire damage restoration, furnace puffback, mold remediation, odor removal and furniture-upholstery storage and restoration. A recent customer who called during a flooding emergency said they were at the home in less than 30 minutes and returned every day while the water kept coming in for four days. That customer said every flood cut throughout a 1,100-square-foot finished basement was precise. A recent customer said Team Cruz worked until 11pm to pump out water from a basement. A recent customer said Team Cruz removed the water and sewage from a basement, applied disinfectant and placed the dehumidifier. A recent customer with a foot-deep basement flood from a sump pump failure said the work included removing the damaged portions of the walls, thorough drying, inspecting the studs and insulation, and treating the mold. A recent customer said Carlos and Diego Cruz took out the rotted wood of an under-sink cabinet, cleaned and sanitized the area, left a dehumidifier, and returned the next day to put in a new base. A recent customer said Kevin and Cesar did sheet rock, taping and painting in 3 rooms. A 2025 customer said Nick coordinated cleanup and abatement after major fire damage to their 99 year old mother's home, and kept them in the loop with frequent updates from California. A recent customer said that close to nine months in, their home was still not done, that the appropriate permits were not requested, and that cabinets were installed without enough space for both the fridge and dishwasher. A recent customer said they never got an estimate after two months of promises. A recent customer after a fire called the company a scam and said it took family documents and medical records from an office that was not damaged by water or fire. A 2025 customer said the two workers who arrived for a flood did not introduce themselves or provide any identification, and never explained the plan. A 2021 customer said a crew came 2 hours late and dragged a pantry full of food across the kitchen floor, damaging the pantry, the wall and the floor. On Google it holds 4.6 stars from 151 ratings, and its BBB grade is A+. Connecticut lists its home improvement contractor registration, HIC.0564761, as active, held by CRYSTAL RESTORATION SERVICES OF NEW ENGLAND INC.