Done Right Mechanical Services

Done Right Mechanical is a small, one-man-facing HVAC operation in Worcester, run by Bobby — and the five reviews on file split sharply between two very different accounts of him. Two reviews, from 2022 and 2025, describe Bobby as honest, hardworking, and a good source for HVAC work — one reviewer specifically says they won't go anywhere else. The other two reviews describe serious problems. In a 2022 review, a customer said Bobby quoted and charged for an 18,000 BTU heat pump but quietly installed a smaller 12,000 BTU system, pocketing a $600 difference — something they only discovered through the electrician who wired the unit. In an August 2024 review, a customer said Bobby took payment for an AC replacement and never did the work, made repeated excuses, and has ignored a court judgment obtained against him. Better Business Bureau shows zero complaints on file and grades the company A+, though it isn't accredited — that's a formal complaint count rather than a review of these specific accounts, and it doesn't reconcile with the two serious ones above. Given how few reviews exist and how serious two of them are, get a written contract, a specific equipment model number, and a clear payment schedule tied to completed work before hiring.