Mass Pike Plumbing & Heating

When a water heater lets go at 10 pm on a holiday weekend, this is the number Worcester-area homeowners end up dialing. Founded by master plumber Evan Ryan, who says he entered the trade with his mother's help and later started the company with his sister Janelle Ryan after their mother died, Mass Pike Plumbing & Heating works Worcester, Fitchburg, Leominster and towns across Worcester and Middlesex counties, covering everyday plumbing repairs, fixture and water heater work, repiping, gas lines, and boiler and heating installs. The story that repeats across 98 Google ratings and 70 Thumbtack ratings, nearly all five stars, is speed paired with a clear explanation. A burst water heater connection on a Friday night, a Father's Day flood from a failed tank, a middle-of-the-night emergency call — reviewers describe Evan or his crew arriving within hours, walking through what went wrong in plain terms, and finishing the same visit. One customer credits him with catching a venting problem a previous electrician had left out of code, work that could have caused carbon monoxide exposure. Another says a quote for a bathroom sink pipe repair came in at less than half what other companies wanted. Reviews run from 2025 into August 2026 with none negative in that stretch, and they cover both routine calls — clogged disposals, low shower pressure, a shower valve replaced without tearing out tile — and bigger jobs, like a tankless water heater conversion and a heating-and-cooling install that included relocating a washer and dryer. A March 2026 reviewer also noted the crew communicates in Spanish, which she said made explaining the problem easier. Its Massachusetts plumbing license is active on the state registry, and the Better Business Bureau grades the company A-. Mass Pike is the call for a plumbing problem that can't wait — a burst pipe, a dead water heater, no heat in a cold snap — from a small, family-run shop whose reviewers keep describing the same thing: a fast callback, a plain-language explanation, and a fair price. For anything beyond a straightforward repair, it's worth asking about scheduling for larger installs, since most of the standout reviews describe same-day emergency fixes rather than multi-day projects.