All points hvac

Company has been utilized by us multiple times. Professional, efficient, prompt and complete in their process. Greatly appreciated.

My mom had used this company a year or 2 ago to clean our AC units, which was great. This year we called them again for our yearly cleaning as well as an issue with 3 of our units not working. At first, the technician that came out told us it was plugs that needed to be changed, and that he was going to have Manny order the parts and come back out. After days of no response on when they were doing this, my mother had to heckle them to even give her a quote or answers to when they were coming out to fix the units. When the tech finally came back to fix them, he said it was actually the board in the converter. After again needing to the call the company several times for quotes that were promised the same day or next, the office told us we were actually going to need to replace the whole unit. During our annual cleaning they only washed out our filters, but nothing more and charged almost $1,000 for the 6 units. Our main unit we use in the living room was also left now being noisy and leaking water. My mother has several medical conditions where her doctors have told her she cannot be in the heat/humidity and the AC's are absolutely a medical necessity. At this point, we are just scrambling to have them repair what they have broken and we will be moving on to another company.

I called All Points HVAC, I thought I might have a small leak in the 2ND floor bathroom tub drain. As it turned out I had a small leak under the bathroom sink. The plumbing material was a 1 1/4 chrome trap with tail piece. The plumber informed me he could not do it because he didn't have time. I called the company to ask them why would you send the plumber here if he doesn't have time to do the job? They told him he will be doing the job. When I spoke to the woman at the company I ask her what is this going to cost and she said she doesn't know because she does not know what the part will cost. The cameras on my house are showing the plumber was on property for 1 1/2 hours. He billed for 2 hours $380.00 Labor. The material at a plumbing supply company said the part goes for $50.00. I was charge $337.00 for the parts. I spoke to the guy at the plumbing store and said he can't understand how a job that takes 15 minutes and parts of $50.00 can turn into a bill like this!!!! The plumbing company left a message saying they charged my card $717.10!!!!!! I have never received a bill so shocking!!!! *** *********

Quality service, fair pricing, knowledgeable, reliable people.

Very friendly professional and showed up fast.