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A May 2022 homeowner review describes substantial problems with an interior painting and wallpaper-removal project by Done Right Painting in New Britain. The customer reported blotchy coverage in a small bathroom, paint on fixtures and trim, two broken electrical covers and cleanup problems. Google lists the business at 3.7 stars from six ratings. The homeowner said the initial quote was low and that the company repeatedly assured them the price was firm when they offered to pay more for a good result. They paid one-third before work began and later supplied money for additional paint, which they said was deducted from the total. They also described Jose walking away during a conversation with their husband and not returning while he waited. According to the review, equipment remained in the house for two days after payment while a flooring worker waited to get in. The customer described putty dust, paint inside a toilet tank, a dirty tub used to wash painting supplies, and paint drops they were still scraping from bathroom fixtures. They said the small bathroom needed another coat but had no paint left. The same customer specifically praised Mike’s work in their son’s room.
Cheaper isn't always better. Against my better judgment my husband went with Done Right Painting to do the interior of our new home. It was a big project with wallpaper removal and a few challenges, which is why I was amazed at the price. Too good to be true! We paid 1/3 of the amount before starting. That was ok, I figured it's a small business, probably doesn't have money in the bank like that so he charges up front for materials. Halfway through the project I had to pay more money to buy more paint. I was fine with that, I had told his assistant if the paint for my sons room was more, I would pay the extra. He did deduct it from the total amount. On that day, I told him and his assistant "please let me know if this project was more than expected. I will talk to my husband and pay more. I just want it 'done right'". I was told the price was firm, no need to worry. Everything will be 'done right' at the price quoted. I reminded them, I work with doctors, hygienists, people who aren't on a strict budget. Make me happy and I'll share your name with everyone I know. The following day my husband went to see them. He was going to tell them he was going to pay more than what they agreed as long as they did a good job and I was happy with the results. Mid conversation Jose walks out the door, without excusing himself, and never came back. He waited half hour and he never returned. At that point, the offer to pay more went out the door with the rude owner. Basically his assistant did 75% of the work. After we paid them it took 2 days for them to take their equipment out of the house. Mind you, we had the floor guy waiting to get in there. They left a mess in the house. Plastic drop cloth in one of the showers, putty dust and paint INSIDE the toilet tank. The tub they used to clean their painting stuff was left dirty. I've been scraping pink and blue paint drops off of all the bathroom fixtures. White paint on the wood trim, white trim paint on the walls, a couple of broken electric covers. The small bathroom, they bought a quart of paint instead of a gallon so the coat of paint they did is blotchy and there isn't any paint left to give it another coat. I can't make this stuff up, I wish I could post pics. The curtain rod clips were painted over in the small bathroom. I must say Mike did a very nice job in my sons room. We should have listened to our adult children and taken a few days off of work and had a paint party. Probably would have had a better result. I really think the 5 star reviews are family or friends posting fake reviews. If you're looking to save money, give them a call, just don't set your expectations too high!
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1 change recorded — last scanned Oct 30, 2026.
Typical Connecticut range for this kind of work, from regional averages — not a quote from Done Right Painting. Use it to sanity-check bids, then get the real number in writing.
Finished floor area of the rooms in scope — not wall area.
Estimated range
$6,050 – $9,100
Typical painting project around $7,600
Rotted deck stringers spotted and replaced during painting4.8
Wall preparation3.7
Bathroom refurbishment3.7
Careful preparation4.6
Bathroom renovation4.1
Rotted wood replaced before priming4.6
Roof work completed within days3.1
Drywall finish praised by other contractors4.1