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A door that would not close and a keypad that would not work brought one recent customer to Door Systems Metro Boston. In their September 2026 Best Pick Reports review, they described Greg repairing the door and ordering a keypad, followed by Jason installing it. Both explained what they were doing and why. Door Systems Garage Door Group offers garage door installation, repairs and opener installation. Its website says it has 75 years in business, offers free estimates and provides 24/7 emergency service. The company names Framingham, Boston, Cambridge, Haverhill, Norwell and Taunton among its service areas. Its BBB grade is A+, and Best Pick Reports shows a 4.5-star average from 39 ratings. An August 2026 customer described a wall-mounted opener failure that left the garage door unusable. They said the company responded promptly, replaced the opener, lubricated the doors and supplied missing screws, at an expense they considered reasonable. A July 2026 reviewer said the company had installed their original doors more than 16 years earlier and had just replaced the openers. Another July reviewer described a broken-wire repair and a tune-up of the second door. Costs and follow-up have drawn complaints. An August 2026 customer praised Corey's arrival within the promised appointment window and his technical skills, but wanted a written estimate before committing and paid more than anticipated. A BBB reviewer also objected to the size of a service invoice. In a February 2021 Best Pick Reports review, a customer said a door installation was not done correctly and the company never returned to fix it. They said the remaining bill was waived, but they paid for the correction themselves. An August 2021 customer described an installation in an older freestanding garage that was not quite square. They said Door Systems worked with them to find a solution that worked.
We had an issue with one of our garage bay doors not closing properly and were unable to use it until it was inspected and repaired, and our entry keypad wasn’t working as well. Everyone I spoke with at Door Systems Metro Boston were very friendly and easy to deal with. Greg came out and repaired our door and ordered a new keypad, and Jason came out to install the keypad. Both were very friendly and knowledgeable about their job and the door system. They explained everything they were doing and why. We are very pleased with our experience and will recommend them to anyone who needs any type of garage door work.
I liked talking to female employees (Paula? etc.) by phone to set up the appointment. Corey, the installer, arrived at my house during the 2-4 pm time period that he was supposed to. I received a verbal estimate of the cost of the work to be performed. My only complaint is that the estimate should have been sent to me in writing by email before I committed to the project. Overall, the Corey was very professional and I could accept paying a bit more than I had anticipated because of his excellent people and technical skills.
We had a wall-mounted garage door opener malfunction to where our garage door was unusable. Door Systems was super responsive and able to get a technician out to the house in short order. They quickly diagnosed the problem and replaced the malfunctioning opener. They also inspected the garage doors and found that they in need of greasing and that several screws were missing from the time that they were initially installed. The technician did all of this work in a very timely manner and with reasonable expense. Would highly recommend Door Systems Metro Boston for any garage door work or installation.
Door Systems Matro Boaton installed my garage doors about 10 years ago. They did a wonderful job and the quality and design are still evident today. Recently they came out to fix a broken wire which happens. They were extremely reaponsive and professional. They also tuned up the second door and both are running like they were brand new. Great service!
We’ve used DoorSystems including installing our original garage doors for 16 plus years . We just had our openers replaced and the technician was fantastic friendly and did a great job . Feels like a family owned business and they really take care of you from the phone call to install.
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3 changes recorded — last scanned Sep 30, 2026.
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