DS Restoration LLC

DS Restoration handles water-damage cleanup and rebuilding from Hartford, and advertises 24/7 emergency service and free estimates. The company states a service area covering all eight Connecticut counties. Google shows a 4.9-star average from 61 ratings. Customers describe help at the point when water damage disrupts a home. A July 2026 reviewer said Brandon arrived within an hour after a nighttime heater failure, referred a plumber and promptly cleaned up the tank water. A June customer said Carlos arrived within an hour of a morning call about a broken water heater that had ruined new flooring; the crew then arrived on time each day and kept the area clean. In May, a customer described Dos Santos Restoration handling mitigation through a full rebuild after a burst pipe, praising communication and the finished result. Insurance work also comes up in customer accounts. An August 2026 reviewer said Brandon, Carlos and the crew remained patient while the homeowner challenged an insurer over ice-dam damage, with the dispute ultimately working in the homeowner’s favor. In an April 2026 review, another customer described frustration with the time the insurance process took, but praised Brandon and Carlos’s advice and said everything ended up covered. Older accounts describe sewage and mold cleanup. A December 2025 customer said Carlos and Brandon cleared a basement sewage blockage, cleaned up and worked with insurance over damaged belongings. Another December reviewer said they cleaned attic mold and corrected the ventilation problem behind it. One November 2025 Google reviewer alleged that Brandon delayed work after taking a deposit, removed a wall without a permit, left damage and an improperly installed door, and cancelled the contract after repeated requests for a copy. The customer described difficulty recovering the deposit and disputed the charges for unfinished work. Several other 2025 Google reviewers explicitly name Before & After Homes, creating uncertainty about which business those older remodeling accounts concern.