Ductworks

Jared did a great job. Was prompt, thorough and neat. He walked me through all details prior to and after doing the work. Would use again

Very disappointing experience with Ductworks, both with the installation and how the problems have been handled afterward. Ductworks installed multiple mini-split systems at my property approximately three years ago. I have now experienced water/condensation problems involving two separate indoor units. The most recent problem resulted in water running down the interior wall and property damage. After opening the line-set cover to determine where the water was coming from, I found refrigerant piping with significant corrosion and areas where the insulation was open, deteriorated, or not adequately covering the piping. There was orange/copper-colored residue throughout the area and running down the wall. I have extensive photographs and videos documenting the condition. I also had concerns regarding the installation/pitch of the condensate drain. I ultimately brought in an independent HVAC professional to inspect the installation because I was concerned about the workmanship and about similar problems developing elsewhere. What has been equally frustrating is Ductworks' response. Rather than addressing my concerns about the refrigerant-line insulation and repeated condensation issues, I was told their technician found and cleared a “clogged condensate drain” and that this was a major cause of the leak. I repeatedly requested the technician's written report explaining how the clog was diagnosed, where it was located, what was done to clear it, and how drainage was verified. Their Service Manager eventually told me in writing that he would contact the technician and provide a more detailed write-up. I followed up again and still have not received it. My more recent messages have also gone unanswered. I have video from the service visit, and I do not see the technician vacuuming, flushing, blowing out, snaking, or otherwise clearing the condensate line or accessing the exterior drain termination. Despite this, the alleged clogged drain continues to be cited as an explanation for the water problem. My biggest concern is that these systems are only about three years old, I have now had similar water/condensation concerns involving more than one indoor unit, there has been property damage, and I have been unable to get Ductworks to meaningfully address my concerns about the installation. I gave the company multiple opportunities to address this directly before posting this review. At this point, I am extremely disappointed with both the workmanship issues I have encountered and the customer service afterward. I will update this review if Ductworks responds and makes a meaningful effort to resolve the situation.

Zach was very focused and thorough. He spent time with each of the split boxes and explained what he was doing and why. Very experienced and dedicated!

My husband and I did a lot of research to settle on a company that we felt would provide a quality HVAC replacement and stellar service, and Ductworks has consistently delivered. We had some very specific needs, and needed a reliable system that would be up to task - thanks to the thorough and exemplary work of the technicians at Ductworks (especially Justin and Eric, who have been nothing short of outstanding), we have been able to achieve our ideal state. We’re thrilled with the outcome and service, and can’t say enough good things about the Ductworks team. THANK YOU!!

Professional! I have used ductwork’s for few years and they’re great.