Duty mass Construction & Service
Local business · 153 Andover St Ste 116, Danvers, MA 01923, USA
Their work
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Call (617) 461-2678Visit websiteSee on GoogleYou reach them directly — we don’t take a cut.
Verified record
- A+ BBB rating
- 2 reviews in the last 6 months
- 18 work photos
- Active on 1 platformLocal Chambers of Commerce
Highlights
- Repeat business — one homeowner rehired them for a larger second project
- Big remodels — recent praise covered addition, basement, siding, and roof
- Public ratings — Google shows 4.8 stars from 19 ratings
- Trust complaint — recent 1-star review said he went back on word
- Wage violation — 2023 public penalty totaled $97,418
- Timeline mismatch — website founding year and BBB years differ
Think additions and whole-house work, not a quick punch-list visit. In a recent Google review, one homeowner said DutyMass first handled a basement reconstruction, then won a second, larger job: a full-home renovation with a two-story addition, a master bathroom, a full basement, new siding, and a roof. The company says it was founded in 2018 and focuses on residential fix-and-flips, siding, painting, and general contracting around Danvers and nearby Boston-area communities. The public review picture leans positive, but it is not deep enough to coast on numbers alone. Google shows 4.8 stars from 19 ratings, and the broader review history runs from 2020 to 2026 across six sources. What matters more than the average is that a recent customer described coming back for a much bigger second project after the first job went well. The caution flag is current too. Another April 2026 Google review gave 1 star and said not to trust the owner because he would go back on his word. Separate from customer reviews, Violation Tracker lists a $97,418 wage-and-hour penalty in 2023. Its BBB page carries an A+ rating, but the company is not BBB accredited. One more point to clear up before signing: the company’s site says it was founded in 2018, while BBB lists 10 years in business. This looks better suited to homeowners planning a sizable remodel, addition, or exterior package than a small repair call. Get the scope, change handling, and schedule in writing, and make sure the company timeline is clear upfront.
Read the comments
Most recent comments
- 5.0Apr 20, 2026
We first worked with DutyMass on a basement reconstruction and were so impressed with the results that we chose them again for a full home renovation. This larger project included a two-story addition (including a master bathroom) with a full basement, new siding and roof, and upgrades to the second floor. From start to finish, communication was clear, consistent, and honest—something that truly stood out and was reflected in the quality of the final product. The attention to detail, craftsmanship, and professionalism from both the owner and the crew exceeded our expectations. We absolutely love our “new” home and couldn’t be happier with the entire experience. I highly recommend DutyMass to anyone looking for reliable, high-quality work.
— V & W AntolinezView on Google Reviews ↗ - 1.0Apr 16, 2026
Don’t trust this guy he will 🤝 and go back on word.
— Al CohenView on Google Reviews ↗ - 5.0May 9, 2025
I’m very happy with the siding work done by Duty Mass. The team was professional, efficient, and helpful throughout the process. The quality is excellent, and the project was completed on time and within budget. I highly recommend their services.
— erick LisboaView on Google Reviews ↗ - 5.0Apr 30, 2025
We just finished a modest-sized project (bedroom/bathroom) with Duty Mass and we really cannot say enough good things about Neto and his team. Hiring a home contractor is always a nerve wracking experience, it's a big investment of money and time, and you have certain expectations. Neto was responsive to our needs and questions, his crew was polite and respectful, and they worked hard! Some days arriving at 7 am and staying till dinner to finish that day's task. Neto was reachable when we needed him, always mindful of costs and added expenses. The project came together quickly, he pushed hard to get it done, working through bad weather some days. I love to see small businesses like this succeed because of great management. I would use Neto again in a heartbeat.
— Doug MostView on Google Reviews ↗ - 5.0Apr 25, 2025
I highly recommend Dutymass! They did an excellent job on our project — professional, reliable, and with great attention to detail. The crew was respectful, worked efficiently, and made sure everything was done right from start to finish. I’m really happy with the results and wouldn’t hesitate to work with them again. Great quality and great service!
— Decor Pro PaintingView on Google Reviews ↗
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Update history
Re-analyzed rating 3.8 → 3.6
- behind the score: Trust complaint — recent 1-star review said he went back on word
Re-analyzed rating 3.9 → 3.8
- behind the score: Recent 1-star — reviewer says owner went back on word