Eliminate 'Em Pest Control Services is a Westborough-based, multi-technician outfit — a BBB-accredited business since 2012, and reviewers name a rotating cast of specific technicians (Ray Rosario, Manny, Collin, Billy, John M, John D) rather than crediting one owner, so who shows up varies by call. The BBB lists a long menu of work: ants, bed bugs, bees, fleas, cockroaches, bats, flying squirrels, chipmunks, and exclusion sealing, alongside attic and basement cleanouts.
Mice are the job that comes up most often in the written record, and several accounts describe a persistent follow-up approach rather than a single spray-and-done visit: one customer with a 30-year on-and-off mouse problem says the company finally got it under control; another, three visits into a two-year relationship, calls it down to preventative maintenance at this point. Elsewhere, the range shows up in specifics — a hornet's nest handled the same weekend after other companies only offered an answering service (2025), a carpenter-bee inspection scheduled fast enough to hit a lender's VA-loan deadline (2021), and a dead-mouse odor call that got a technician to the door within two hours (2022).
Two accounts break from the pattern and are worth knowing about. In a 2023 review, a mouse-control customer described a $365 initial setup followed by a $165 charge after just two weeks for a refill, said the technician missed mice activity that was still visibly ongoing in the walls, and declined to renew. Separately, a 2022 review describes waiting on a callback that never came. Both sit inside an otherwise strongly positive multi-year record, but they're worth asking about directly — specifically how ongoing refill costs are billed on a mouse-control plan, and what the callback window looks like when you first reach out.
For a household mouse problem, a wasp or carpenter-insect issue, or a pest inspection tied to a home purchase, this is an established, BBB-accredited option with a deep local review history — just confirm pricing on any ongoing treatment plan before signing up.
