Eliminate 'Em Pest Control Services

Eliminate 'Em Pest Control Services is a pest control and wildlife removal company working out of 1900 W Park Dr in Westborough, Massachusetts. Its Better Business Bureau file lists a service menu that runs from ant, cockroach and bed bug extermination through bat, raccoon, skunk and flying squirrel removal, plus attic and basement cleanouts, exclusion sealing and deodorizing. The company is BBB accredited with an A+ grade, accredited since January 2012, and Google publishes a 4.8-star average from 134 ratings. What comes through most clearly in the reviews is that customers rate individual technicians by name, and the same names keep reappearing over years. Ray Rosario draws the most comment: a March 2026 customer says he explains the method and the nature of the mice, answers questions and keeps them informed methodically. A May 2026 reviewer says he showed up on time, was professional and polite, and answered questions before starting. Colin, Manny, Billy, John M, Ed, Brian, Dan and Terry each draw their own named praise in earlier reviews. Speed is the second theme. A 2025 reviewer said Ray responded to a hornet's-nest request over a weekend after other companies gave them answering services. A 2022 landlord with a dead-mouse smell said John called back immediately and was at the house within two hours, the day before Thanksgiving. A 2022 reviewer described John counting off entry points, placing exterior bait stations secured with wire because of the property's slope, and leaving activated charcoal and the product safety data sheet. Repeat rodent work is where the record is deepest. A December 2024 customer who had lived with a mouse problem for 30 years said Ray brought it under control quickly and they kept using the company. A 2025 customer described a third visit in two years and called it preventative maintenance worth the value. Three things are worth raising before you book. A December 2023 reviewer disputed the money: a $365 setup followed by a $165 refill charge two weeks later, with activity still in the walls and the technician finding no trace, and said they would not renew. Two reviewers, in 2022 and 2025, reported waiting on a call that did not come. And a July 2025 caller was simply told the company could not help with their particular pest removal. For a Massachusetts homeowner with mice, ants or a wildlife problem who wants a technician who explains the plan, the record supports the call. Ask which technician is assigned, get the full schedule of setup and refill charges in writing before you sign, and confirm what is and is not covered for your pest.