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Elston Plumbing & Heating is a Lowell plumbing business with 2.8 stars on Google from 9 ratings, and its written reviews split sharply. In a February 2022 review, a customer said Donnie replaced their water heater quickly and did it well. Five months later, in a July 2022 review, a different customer said the plumber they hired, Don, made a pipe problem worse, leaving water damage and mold, and then avoided their calls. A July 2024 reviewer wrote only that they got no response and called the service abysmal. The Massachusetts plumber licence 16388-PL-J, held by George L Elston, is expired on the state registry.
No response. Service abysmal
We hired this guy don to come fix a pipe then to have the problem be worst once this guy worked on it, he didn't fix nothing & cause the problem worse with now water damage & mold because of him,he doesn't want to fix it & is avoiding my calls. This place is not a good business,they lied & ppl should be aware.
Fast & Great Service Donnie replaced our water heater. Service was quick and well done!
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1 change recorded — last scanned Sep 19, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from ELSTON PLUMBING & HEATING. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
Fast emergency response5.0
Prompt emergency repairs4.7
Fast on no-heat calls4.7
Steam heat and older boiler systems4.2
100 years in business2.9
One-year warrantyNot yet rated
