Burlington Plumbing & Heating

Burlington Plumbing & Heating is an old name in its own right — the Better Business Bureau traces the company back to 1933, a 93-year run, though the company's own website claims a shorter 45 years in business. Either way, it's a residential and commercial plumbing and heating outfit, and BuildZoom's permit records back that up with 241 completed plumbing and heating jobs pulled from town permit offices around Burlington and Billerica, MA. The trouble is there's almost nothing recent to go on. Google shows just two ratings, and the only review with any text is a blunt warning from December 2024: a homeowner says the company overcharged them and billed for work that was never done. That's a serious, specific complaint, and with so few reviews on file it carries real weight — BuildZoom, for its part, shows no customer reviews at all. Licensing is murkier than it should be. BuildZoom lists an active Pipefitter — Master License alongside a separate Plumbing Business license marked inactive, and the company's own site cites yet a third license number that doesn't match either one — none of the three has been checked against a state registry here. The Better Business Bureau gives the company an A+ letter grade, but it is not a BBB Accredited Business. This is a long-running operation with a real permit history, but the public paper trail is thin and the one detailed customer account on file is a warning, not a recommendation. Anyone considering them should get a firm, written quote up front and ask directly about the active license before signing anything.