Exclusive Maids

Exclusive Maids is a one-owner Allston operation, and the name on the door is the name on the phone: BBB lists Ronny Oliveira as owner of a sole proprietorship started in May 2010, with five employees. The work is everyday cleaning. BBB's profile lists bathrooms, kitchens, bedrooms, ceilings, windows and floors, plus laundry, floor waxing and stripping, and office cleaning on the commercial side. Its written history is short and dated. On Google the company sits at 4.9 across 13 ratings, but only one of those comes with an account, and it was posted in December 2021: a customer whose mother booked the job described coming back from work to a one-bedroom apartment cleaned end to end — windows, kitchen, bathroom, floors, dusting — with belongings moved and put back, and credited Oliveira with fitting her in within a few days of the call. She named the cleaner, Karen, and said she would book again. BBB grades the company A+, and the profile is not BBB-accredited. That grade is the bureau's own assessment of the business, not a customer rating. Two things are worth settling on the call. Scope is the first: the same profile that lists home cleaning also lists small and large office cleaning and floor stripping and waxing, so confirm a home job gets the crew and cadence you want. Currency is the second — the one detailed account here is from 2021, so ask for a recent local reference before a first booking, especially for a recurring schedule. For a Boston-area apartment or small house that needs a top-to-bottom clean from a small, owner-run crew rather than a dispatch app, this is a reasonable call. Pin down pricing, who is assigned to the job, and exactly what is included.