Expert Pool Service Inc.

In South Hamilton, Expert Pool Service handles the seasonal rhythm of owning a pool — openings in spring, closings in fall, and the maintenance calls in between. It's a small, locally owned shop: the company's own site says it's been around since 2003 (its BBB profile instead lists a 2005 start date), with CPO-certified technicians and, it says, more than three decades of combined industry experience. The written record on file runs from 2016 to 2020 across four sources, and it's genuinely mixed. The clearest praise is a 2020 review that singled out the office — on time, professional, and specifically calling out Kathy as always helpful. Weigh that against a 2016 review describing a liner replacement gone wrong: rocks left protruding from the new liner, with calls and emails to get it fixed going nowhere. A 2018 review echoes that frustration without giving specifics, telling other homeowners to stop calling if they hit the same wall. The Better Business Bureau gives the company an A+ grade, though it isn't accredited and its own page shows no customer reviews or complaints of its own. On Google, it holds a 3.4★ average across 7 ratings. Worth asking before booking: how a liner job gets handled and who to call if something needs a follow-up fix — the 2016 complaint centered on getting a response, not just on the work itself. For the routine opening, closing, and maintenance calls this company is built for, the more recent, detailed feedback is positive.