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Three homeowners have written about Premier Pool Service on Google, and they all circle the same thing: someone actually answered. A March 2026 customer had contacted several pool services and heard back from Tory alone — "the only one who responded immediately and was so helpful" — adding that "Finding reliable Pool Service on the North Shore" is hard to do. Those three five-star reviews, posted between September 2025 and March 2026, are what customers have written so far, against a 5★ average from four Google ratings. Two September 2025 reviewers keep to the same register: "Fantastic and friendly service! Very knowledgeable and helpful w all pool services!" and "very responsible and do a very efficient job." Praise here is about how the company handles people — replying, communicating, showing up for routine maintenance. The business trades under the national Premier brand and reports operating under Premier Franchise Management. That brand's own site states each franchise is independently owned and operated and that offerings vary by location, so the sweeping service menu on premierpoolservice.com describes the brand rather than this particular franchise. A reasonable call for weekly pool maintenance from an outfit that picks up the phone. Before booking, ask which services this location actually runs, and get opening, closing and any repair work priced in writing — the brand page won't tell you what this franchise does.
Tory Burkart @premierpoolservice is the nicest person and wonderful at communication regarding our pool and maintenance. I have contacted several pool services and Tory is the only one who responded immediately and was so helpful! Finding reliable Pool Service on the North Shore is difficult at best. I'd highly recommend you reach right out to her!
Fantastic and friendly service! Very knowledgeable and helpful w all pool services!
very responsible and do a very efficient job
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Added 3 new comments, added 29 new photos, established rating 3.7
One-day installs4.2
Neglected pool revivals3.9