Verified record
A recent F&W customer describes a quarterly mouse checkup in which Jose inspected closely, identified overlooked issues and took steps to keep mice out; the customer said activity had dropped. F&W Pest Control is based in Framingham and advertises pest, termite, bed-bug, mosquito, wildlife and commercial pest-control services across Massachusetts and Rhode Island communities. Google lists a 4.7-star average from 550 ratings, and the BBB gives it an A+ grade and accreditation. Customers have described specific home treatments over several years. In a May 2025 review, one customer reported termite bait-station installation and noticeably fewer mouse droppings in the garage and unfinished basement. A May 2024 reviewer who discovered termite damage during renovations said Scott explained what to watch for during the estimate visit; Andrew answered questions during the Sentricon installation. In March 2024, another customer said treatment had almost completely resolved mice and seasonal kitchen ants, and had also helped with roaches in a condo apartment. Callbacks are a recurring complaint in dated reviews. An August 2026 customer said three calls about an ant infestation over roughly six weeks had reached only the answering service, with no response. A February 2025 reviewer described two calls about wasps and no technician callback six days after the second. A February 2026 customer of more than twenty years said requests for a call before arrival were repeatedly ignored. Other customers disputed treatment results and follow-up. A December 2025 reviewer said the pest problem had grown during more than a year and a half of service. In February 2025, a customer described unresolved mice and rats, waits of two to three weeks for visits under a monthly plan, and ending service. A June 2024 reviewer said emails seeking follow-up went unanswered after an initial treatment, leading them to cancel an annual contract. A September 2024 customer said a walkthrough left them being asked to fill gaps and dispose of dead rodents, without a follow-up quote. A review updated in January 2025 said a new technician twice skipped the rear of the home. The customer said the office attributed this to winter treatment differences, but disputed that explanation. The same review's original account praised a thorough inspection and sealing mouse entry holes with copper mesh.
“said Jim Merrill, operations manager at F&W Pest Control, which has offices in Framingham and Wrentham.”
Jose and Mike have been great to work with so far. Jose came to do the quarterly checkup for mice and checked every nook and cranny. He pointed out things that I didn’t even see. And best of all, he confirmed that everything is working. Activity has dropped. But he still went above and beyond to make sure the mice could not get in again.
It’s been about 6 weeks since I first called regarding infestation of ants. Total of 3 calls and only connected to their answering service. A phone call back to let me know what the plan is would be great, but so far still waiting for a response. Time for me to switch Pest Control companies.
They have fixed critters come moving into the house when our previous company was unable to!
F&W is great - we have a lot of trees near our house our service technician, Jose Rosario, is just fantastic. He is thorough, very knowledgeable and a great communicator. He helps protect our house against carpenter ants, termites and other pests preventing much bigger problems and does a great job of explaining the details. He's a real pleasure to work with and we're grateful to have him.
I have been a customer for 20 plus years. When it was a smaller company they were better. I have simple instructions to call when they are on the way. This never ever happens. We have dogs that need to be locked up and several work from home. It’s simple, call before you came so we can be ready. NOT THAT DIFFICULT. Seriously thinking of going with a smaller local company.
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2 changes recorded — last scanned Sep 30, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from F&W Pest Control. Use it to sanity-check bids, then get the real number in writing.
Scales rodent, ant, and termite jobs; bed bugs scale by room count instead.
Estimated range
$130 – $340
Typical treatment around $240
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