F.E.C. Electrical Heating and Cooling

F.E.C. Electrical is a Saugus shop that revolves around one guy, Nick Furtado, and how fast he answers the phone. The recurring detail across the reviews is speed: a full-house outage fixed on a Sunday morning, under the original estimate; a no-power call sent at 8:30pm that had someone on site by 5:30 the next morning. On Google he's rated 4.9★ from 64 ratings and on Thumbtack 4.9★ from 56. Panel work comes up again and again — full panel replacements, a 100-to-200-amp service upgrade with a written estimate customers called clear and crews who worked around a flower bed near the meter — alongside a steady stream of smaller jobs: EV charger installs, Ring doorbells and outdoor cameras, smart lighting, a bathroom exhaust fan, and hardwired smoke detectors. A second technician, Andres, handles a chunk of the camera and lighting calls and gets named on his own in several reviews. The one sour note: in a 2025 review, a returning customer said Nick and one other technician spent about three hours on a repeat job and the bill came to over $1,800 — he tried to negotiate, felt brushed off, and paid to avoid a drawn-out argument. It's the lone complaint against dozens of five-star calls, but worth a firm number up front before the truck rolls. For a same-day outage, a panel upgrade, or the small stuff — cameras, doorbells, an EV charger — FEC is the name that keeps coming back in the reviews. Get the estimate in writing if the job runs more than an hour or two.