Family Heating & Air Conditioning

Family Heating & Air Conditioning is a Westport, Massachusetts company two cousins, Justin Borges and Manny Lindo, started in 2015 — now with dozens of employees but still trading on that name, and reviewers keep describing it that way too ("they treat you like family"). Justin's Massachusetts HVAC license is active and verified against the state registry, and the company has held an A+, BBB-accredited rating since 2019. The written record runs back to 2018 and is remarkably consistent: central AC and furnace installs, ductless mini-splits, and heat pump work, done on schedule with cleanup that reviewers repeatedly single out — several say you'd never have known a crew had been in the house. Thumbtack alone shows a 5.0 from 95 ratings, and HomeAdvisor puts it at 4.9 from 40, with 95% five stars. Multiple reviews describe fair, competitive quotes and technicians — named individually often enough that it reads like a real, close-knit crew rather than a rotating cast — walking customers through what was done rather than just leaving. There's one real exception on the record, and it's worth knowing about: in a 2019 review, a homeowner said that right after a technician finished excellent AC work, their hot water stopped — not a coincidence, they say, since it had never happened before — and they couldn't reach the company for three days despite repeated messages. That's a genuine gap between the quality of the mechanical work and what happened when something went wrong afterward, and it's the one blemish in an otherwise long, clean run. For AC, furnace, heat pump or mini-split installation and repair on the South Coast, Family Heating & Air Conditioning's track record is deep and mostly excellent. Given that one account of a slow response, it's worth asking upfront how they handle a callback if something needs attention right after the job is done.