Fawcett Energy

Fawcett has the highest prices for home heating oil. Not even close to competitive, just greedy!!

Customer service needs training, I paid 9 days ago and still havent received my oil, I call for ETA, I was told another 2 weeks wait! And was not sure if id get it by then. Spoke to manager Sharla who was rude and never reassuring. Worst customer service ever, I will never return, and would not recommend anyone to use this company. I asked for a refund, still waiting for it.

This company took $750.00 off my credit card to hold for my oil delivery. When I called them 2 days later asking why I hadn't received the delivery, they told me I wasn't even on the list. They use your money...very sleazy business practices. It took me 7 days and 5 phone calls to get the money released back to me. Needless to say, I will not longer do business with this company. The Better Business Bureau and the AG should be looking at this company.

We were with this company for a very long time, but that didn't seem to matter to them. We requested an estimate to replace our furnace and oil tank. 2 months later we were still waiting for the estimate and contract even though we were told they were sending it immediately. All I can say is run! I wouldn't trust this company to stand behind any work they do, if you could even get them to do any work you need done.

This company is THE WORST! Avoid. Do not use them for anything. They refused emergency service on my 2 year old boiler they installed for $8K because I do not purchase oil from them. Somehow this detail was not listed on my purchase agreement for the boiler. I called Peterson Oil who walked me through literally a one minute step to restore heat. Buyer beware.