Verified record
Five Star Star Chimney Sweep works out of Nashua, New Hampshire, and describes itself as a family-owned company that has served the wider New England area — Massachusetts, New Hampshire, and Rhode Island — since 1996, with technicians it says are NCSG-certified. The bulk of its 110 Google reviews describe the everyday chimney calls a homeowner actually makes: a liner that's cracked or aging and needs replacing, a cap that's failed and let debris into the flue, a musty smell that turns out to be worth a proper inspection, a masonry chimney crack repaired well enough that it's hard to spot afterward. A recurring theme across dozens of these reviews, running from 2024 into 2026, is the technician explaining what's being found before starting work, then leaving the area clean — tarps down, no dust left behind. One review, from March 2026, tells a different story: a customer describes a poorly finished woodstove-painting job with visible splatter, and — more pointedly — says the staff names they were given didn't match the technicians who actually showed up, and questions whether the company's reviews are genuine. It's the one detailed negative account sitting inside an otherwise heavily five-star, similarly-worded history, and it's worth raising directly before booking. For routine sweeps, liner and cap replacements, and inspections, the company has a long, consistent record of customers describing a technician who showed up, explained the work, and left things clean. Given that one credible-sounding complaint about staff identity and review authenticity, it's worth a direct conversation about who exactly will be on the job before committing to anything beyond a routine sweep.
The chimney cap at our house had become damaged so we arranged for a replacement. The technician arrived on schedule installed the new cap and checked the surrounding area before leaving. Everything was handled professionally and without any hassle.
We needed a new chimney liner for our fireplace and had several questions before getting started. The technician explained the options clearly and completed the installation professionally. Everything was left neat and clean.
I called for a chimney inspection after noticing an unusual smell around the fireplace. They checked the system thoroughly and explained what they found in plain language. I'm glad we had it checked instead of continuing to use it without knowing what was going on.
The chimney liner in our home was getting old, so we decided to have it replaced. The crew explained the installation beforehand and completed the work neatly. They also made sure the fireplace area was clean before leaving.
After years of regular use, we decided it was time for a chimney liner replacement. The entire process was handled professionally, and the technicians made sure to keep our home clean while they worked. Everything is functioning perfectly now.
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Certified attributes are verified against the public registry. Others are the business's own statement.
2 changes recorded — last scanned Sep 4, 2026.
Honest assessments5.0
