Fuse Hvac & Appliance Repair

Fuse HVAC & Appliance Repair is an Andover, MA company that works two lines at once — heating and cooling, and household appliance repair — and a theme that comes up again and again is being the company called in after someone else already struck out. In an August 2025 review, a customer said Fuse was the third company to diagnose their appliance and the first to get it right instead of giving a false diagnosis; in a July 2025 review, another contrasted a technician's honest explanation with 'previous contractors who just tried to hustle me.' The jobs described in 2025 reviews cover real range. On the HVAC side: a failed compressor replaced through a manufacturer's warranty process that no other local company would take on (December); a faulty gas valve and later a limit switch swapped out on a furnace (October); a new water heater installed within a day (October). On the appliance side: a 23-year-old refrigerator brought back to working order over four visits under a 90-day warranty (September), an LG refrigerator repaired while still under its own manufacturer warranty (May), and a dryer whose lint trap turned out to be packed with pet hair — a fire hazard the technician caught and cleared (September). Response speed is a recurring thread, with technicians arriving the same day or next day and one dishwasher diagnosed, quoted, and fixed within three hours of the first call (October). Both Google (4.6 stars from 43 ratings) and Thumbtack (4.6 stars from 53 ratings, 87% five-star) show a similar picture; on Thumbtack, where it carries a 2025 Top Pro badge, the company describes itself as fully licensed and insured. Not every account is positive. In 2025 reviews, a technician never showed up or called to cancel (May), a broken washer went unresolved with no follow-up (September), and one reviewer called the owner rude, always late, and unprofessional (October). For a straightforward HVAC or appliance repair, the reviews point to a company that moves fast and diagnoses carefully; if the job needs real back-and-forth scheduling, confirm a callback window up front, given the communication complaints above.