Gary’s Gutters

Used to be good. Not surprised they're now closed. Had them install gutter guards a couple years ago. Total hack job. Used screens too wide for my gutters and bent them by hand to fit. Looked like a raised tunnel above my gutters leaving a trench on the backside of them that ended up trapping leaves and pine needles stuck behind them on the roof. Now water flows over the trapped material down the side of my house. At least their not going in the gutters 🙄. I complained and they said they would come clean them for free each year for 3 years. And of course they didn't. Never returned any phone calls or emails. Stay away from this hacker.

Thank you for the fast service to clean my GUTTERS. I am so grateful for your service. A company with such great customer service.

Nice job guys. Thank you!!!

This company is not taking any responsibility for mistakes! We brought up our concern after installation to Sandra ( only person you can reach). She got really defensive and rude. We wanted an apology and reimbursement for unexpected expenses, which this company caused us. First we were just ignored for a week - no response to multiple emails sent, when we called again we were just yelled at (again)... I still have little hope they will do right thing and reimburse us... UPDATE. received the reimbursement check. Still not sure if we will use this company in the future

20min after their installers left, we smelled gas. Turns out an installer drilled into our propane line with an electric drill, which could have started a fire and/or explosion. This caused us to incur a charge of just over $300 from the propane company. Both the propane company and a local inspector agreed the propane line was considered up to code all the way up until the gutter installer drilled into the line, taking it all out of code, causing a new tank to have to then be installed. Sandra seems to be the only point of contact and always says Gary is NOT available. When presented with this concern, she got extremely defensive and denies any wrongdoing. In fact, when I tried making the point that my 6yo daughter was at home and was put at risk, she didn't even hesitate and immediately tried saying we put their tech at risk. Wow, no humanity whatsoever. They say they're licensed/insured, but after this, I am highly doubting that. Next step is homeowner's insurance claim, possibly a lawyer to help ensure they retrain their techs and don't put anyone else at risk. Not even looking for free/discounted gutters, just an apology for a human mistake, an assurance they'll train their techs to ask before drilling if they are not 110% sure what's behind that spot, and to be reimbursed for the propane visit. How is that unreasonable? YOU ALMOST BLEW UP MY HOUSE AND CHILD!!!! The saddest part? They were absolutely wonderful up until we mentioned the concern and otherwise did an amazing job. Just how they(she) handled my concern was reprehensible for a business in this day and age. Absolutely disgusted by this company, but mostly Sandra. 20+ years in the customer service industry and our interaction with her was among the top 5 worst ever. Again, the propane company themselves, that have been servicing this home for years before we moved in, confirmed everything was up to code until the screw punctured the line and that the gutter company was 100% responsible. Update, 9-22-23. They ended up sending a check, which has now cleared. They stated they sent it yet still accept zero responsibility. Look... a fire nor explosion happened, so it was a simple human mistake on the installer. It was how they handled the situation from a customer service standpoint that was atrocious and disgusting. When customers are angry, they aren't themselves, you don't go down to that level as the primary representative of a business. Do better.