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Gatt Floors is a hardwood flooring shop out of West Bridgewater run by Bill Gatt, and the calls it gets are for floor sanding, refinishing, and carpet installation rather than new construction or remodeling. Two directories carry the identical figure for it: HomeAdvisor and Angi both show 4.8 out of 5 across 172 ratings, with 89% of them five stars. The reviews behind that number lean heavily toward refinishing work, and the word that keeps surfacing is craft — a customer who uses a wheelchair described the crew stripping years of wheel-mark damage and pet stains from red oak floors and leaving them looking new, and another called the crew professional and reasonably priced. When something did go wrong, a 2022 review noted the company came back twice to fix flaws before the homeowner was satisfied. It also carries an A+ rating from the Better Business Bureau, though it isn't a BBB-accredited business. Not every account is glowing. In a September 2021 review, a homeowner described Bill Gatt as unresponsive before the job started and said a poorly handled sanding pass gouged the quarter-round molding and left divots and circular marks in the floor. It's a five-year-old account, but specific enough to be worth asking about directly before a refinishing job begins. For a straightforward sanding or refinishing job, the newer reviews — including one from July 2025 — point to a crew that shows up and does careful work at a fair price. Given the 2021 dispute over sanding technique, it's worth walking through how moldings and trim will be protected before signing off.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Gatt Floors. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$6,000 – $9,600
Typical flooring project around $7,800
Our floors were in rough shape and came out great Good value and a great team of polite and professional hard workers
They had to come back twice and they fixed some flaws and items I was not happy with the fist attempt and addressed my concerns after I left a review. Everything has since been fixed; they more than made up for the errors on the first trip.
I use a wheel chair & the solid wheels removed all the finish on our 1st Floor 4â Red Oak floors. We also had some pet urine stains on the floors in one room. Bill and his crew were able to remove the wheel marks and pet stains and the floors look brand new. Bill knows his craft. Weâ re very happy with the results !
Bill and his crew were very professional and knowledgeable. Reasonably priced and Quality workmanship. I would highly recommend Gatt Flooring for all your hardwood flooring needs.
I am surprised my experience with Bill Gatt was so negative given how many positive reviews there were here. I do not want him to damage your floors the way he did mine. First, he was unresponsive and cancelled on us twice before the job started to get a quote and see samples (big red flag). In the middle of his job, he pushed us back by a day because something else came up. The biggest issue was in the poor quality of the work he did that left lasting damage to our floors and molding. By using a large sander poorly, he took out huge chunks of the quarter round molding, left large divots in the floor by leaving the sander in one place for too long and there are circular sanding marks that he left all over the floor. The only way to fix the sanding issues from the floors (which he did not tell us) would be to re-do everything, something he was not transparent about and said he would not want to be accountable to fix this in case we we not happy. Well, we are not happy because there are sand marks and big divots in the floor. When I look at the floors now, they are uneven and not smooth. A contractor with integrity would have told us where the issue came from, taken responsibility and fixed it. The floor was also under finished and sloppy. I found a pine needle lodged in the finish in my dining room. This was sloppy work by someone who did not care about the quality of their work and hoped we would not notice. The worst part was he refused to make it right or even take accountability or apologize for leaving huge gouges with his sander on our floors. The impact this has had is it pushed back our move in dates by a month for our house because we needed to hire someone else to buff and do another coat. The most upsetting part is the divots in the floor that now look uneven that we do not have the money to fix. This would cost us close to 10k to redo his work and the molding. Please use someone else who will treat you and your floors with respect.
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1 change recorded — last scanned Sep 7, 2026.
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