Gorrilla Appliance Repair

32 phone calls to this company and no response absolutely zero. I purchased a warranty through Home Depot for a refrigerator HD outsource it to Electrolux, who outsourced it to these ass clowns. I received the ticket number and a date from Electrolux. I've called gorilla appliance repair over 2 dozen times with no response, not even a single call back, not a text, not an email, nothing. Do not buy Home Depot appliance warranties! Don't buy anything Affiliated or associated with Gorilla Appliance Repair. The rating should be a zero or a -10

$350 Took over a week to come out. Replaced mother board which had to wait a week for parts to come in. Then another week for him to come back out. Told to wait a day for the glue to dry. Washing machine did not work next day. Still same codes, not working.. this guy submitted to the lowes protection plan that my machine worked fine when he left. Not true he never tried it because I had to wait a day. The ticket was closed, He got paid.. for doing NOTHING AND MY MACHINE STILL DONT WORK.

$200 Frigidaire send the guy because the fridge was frosting. He was the 3rd company to be send by them. He said it was not fixable since a bunch of parts were already changed. But he did not file a report, will not pick up calls and is unresponsive. Frigidaire will not replace or do anything with the fridge till he files the report. This is a brand new fridge

I bought a fridge from Frigidaire and he was the professional sent out to do a repair when the fridge broke only a month after purchasing it. 1st visit: He adjusted the thermostat and suggested that the fridge might not be working because it was hot outside. Also suggested to unplug it for an hour and plug it back in every now and then. 2nd visit, realized it needs a whole new condenser unit. Says will order it and will update me right away about when it will be in. Now is not responding to texts or calls, and it has been a week. We have now been without a (brand new) fridge for three weeks. Lost hundreds of dollars of food.

This started on 8/26/24. The owner Joe came out several times to look at my Frigidaire Refrigerator. He was hired by them since it is under warranty. I'm getting condensation on top of the freezer drawer door. He adjusted the doors first, that didn't work. Next time he checked the seals and said it looked good yet it was still happening. I called and he said he was ordering a new freezer door. Haven't heard anything. Texted every month and no response. Definitely find another company that will actually get the work done.