Graci Septic Solutions

Graci Septic Solutions is a family-run septic contractor based in Falmouth, Massachusetts, on Cape Cod, handling Title V inspections, tank pumping, installations, and repairs, along with a construction/remodeling line. The company is owner-operated by John Graci Sr., who the business says has run it for close to two decades (Better Business Bureau records show an earlier 1995 start date, so the company's actual tenure may run longer than its own site states). Homeowners who have hired Graci consistently describe a company that shows up fast and communicates well. Reviewers spanning 2022 through 2025 describe same-day or within-the-hour response to septic emergencies, including a leak that was pumped within an hour and fully repaired within three days, and a weekend call where the owner himself came out to diagnose the problem. Several reviewers say they have used Graci more than once over multiple years, and describe a two-person crew that messages ahead of arrival, answers questions on-site, and handles Title V inspections, tank pumping, cesspool pumping, and distribution box work without surprises. Google shows a 4.9-star average from 20 ratings, and the Better Business Bureau — where the company is not accredited but carries an A+ letter grade — lists a matching phone number and owner name along with its own positive review. Not every account is glowing. One 2025 Google review describes a cover that Graci said was too large for the tank's depth and would need a riser, followed by weeks without further contact before the reviewer had another company finish the job. It's the one clearly negative account among an otherwise long run of detailed, five-star reviews, and worth asking about directly — specifically how the company handles a job that needs a change order or a riser install once the quote changes. Graci is a good fit for Cape Cod homeowners who need Title V inspections, routine pumping, or septic system installation and repair from a small, owner-involved operation with a long local track record, and it's worth confirming current scheduling and how mid-job scope changes get communicated before booking.