Graci Septic Solutions

Graci Septic Solutions is a Falmouth-based septic and excavation contractor the company says has been owner-operated by John Graci Sr. for about 20 years, with a Better Business Bureau A+ grade behind it, doing Title 5 inspections, pumping, installations, repairs and general excavating. The overwhelming theme in the written record is speed and reachability. One reviewer called in on a weekend and had the owner himself on-site within the hour to diagnose and fix a septic leak. Another, in 2024, said "no matter the time or day... middle of the night they will be there." A third, comparing three companies for a Title V inspection, picked Graci for having "the best price, but also the most trustworthy," and reported the job done promptly. Multiple reviewers separately describe on-time crews, clear scheduling communication, and courteous, knowledgeable technicians. One account breaks from that pattern: a 2025 reviewer says a technician visited, misjudged a tank cover as needing a riser, and then went unreachable for weeks before the reviewer had another company complete the job without issue in a single visit. It's a specific, dated complaint worth weighing against the otherwise consistent responsiveness the rest of the record describes. Court records also show an insurance company, Main Street America Assurance, filed a contract-coverage lawsuit against Graci Septic Solutions in Massachusetts federal court in 2020; the case was terminated in 2022 with no outcome detailed in the docket. It's a real legal record worth knowing exists, though the docket alone doesn't say what it concerned or how it resolved. For anyone on the Upper or Mid Cape needing septic pumping, inspection, or repair work, this is a company reviewers describe as fast to respond — including off-hours — and straightforward on price. Given the one 2025 account of a stalled follow-up, it's reasonable to ask for a firm timeline in writing if a diagnosed repair isn't completed on the spot.