Greater Boston Plumbing & Heating

Greater Boston Plumbing & Heating is a Quincy-based plumbing, heating, cooling and drain-cleaning contractor offering 24/7 emergency service across Boston and Quincy. It carries a Massachusetts plumbing license verified active, an A+ BBB rating, and BBB records the company at 18 years in business. Its written review record, though, is entirely historical. Angi shows 26 ratings and 25 written reviews, all dated between 2012 and 2017, with nothing in the years since. Read that way, the record describes a punctual, professional operation: in a 2013 review, the office rescheduled a sick technician without disrupting the appointment; in a 2012 review, the company came out on a holiday to replace a water heater after it flooded a customer's basement; in a 2014 review, a technician swapped a wrong-size water heater for one that fit a customer's narrow boiler room, then walked them through how to use it. Angi's own summary of that period calls the feedback overwhelmingly positive on punctuality and professionalism. That same window also holds two specific pricing complaints. In a 2013 review, a customer said a quoted $475 for a clogged sink and faucet replacement turned into a confusing set of add-on charges once the job stalled on a missing part. In a 2012 review, another said they were charged $475 to relight a pilot light with a part that cost about $50, after being told a technician had to drive out of the way to source it. There's nothing in the written record — good or bad — from the last several years to say whether today's service matches its 2010s reputation. The license, BBB grade, and Angi accreditation are current as of this year, so for plumbing or heating work in the Quincy area it's worth confirming pricing details upfront, especially for anything beyond a straightforward repair.