Greater Boston Plumbing & Heating

Water heaters run through Greater Boston Plumbing & Heating's older reviews. A 2012 customer had one replaced on a holiday after it flooded the basement. A 2014 customer watched the crew drive back out for a narrower unit when the first wouldn't fit the boiler room, then walk them through the new one. A 2015 customer had the rusted pipes feeding theirs replaced at the same time. The Quincy company describes itself as a residential and commercial plumbing, heating, cooling and drain-cleaning contractor with 24/7 emergency service, covering Boston and Quincy. Its Massachusetts plumber licence is active on the state registry. The company is 18 years in business, and its BBB page carries an A+ grade. On Angi it holds 4.7 stars across 26 ratings; those written accounts run from 2012 to 2017. Several of them turn on punctuality and a quote that held. A 2013 customer said the rate came over the phone, the plumber arrived when he said he would, worked fast and quietly, moved two dryers he had disconnected, and charged exactly what was quoted. A 2014 review described next-day service that started before business hours. In a 2013 review, a customer said that when the assigned plumber fell ill on the day of the job, the office swapped in another tradesman without a hitch in the schedule. The complaints are about the bill rather than the work. A 2013 customer said they were quoted $475 to clear a clogged kitchen sink and replace faucets, thought it high, and that after two and a half hours the job stopped pending a part, with $300 charged and more to come. Writing in 2012, another customer said they paid $475 to fix a water heater whose pilot light wouldn't stay lit, and that the part itself cost $50 — the company said it had to drive to a distant vendor for it. For an emergency hot-water or heating call in Quincy or Boston, this is a shop older customers described as prompt, with quotes that held. Pin down the price for your job in writing before work starts — including what a fetched part adds — and confirm current insurance on the day.