Johnson Bros. Plumbing & Drain Cleaning

Johnson Bros. Plumbing & Drain Cleaning is a family-owned Quincy shop run by brothers Nate and Nick Johnson since 2008, and its written record — 298 reviews since 2021 — is large enough to show a real, honest mix: most of it is strongly positive, but a meaningful cluster of specific complaints runs through it too. The strongest, most repeated theme is responsiveness. Multiple reviewers describe calling several plumbers during an emergency and getting only Johnson Bros. on the phone — one flooded-basement call was answered and calmed at 10pm, another says Nate was the only one of three plumbers called who picked up for a backed-up main drain with tenants in the house. Locals on a Quincy Reddit thread specifically recommend the company for being local and actually answering the phone. Positive reviews describe Nate, Nick, and technicians Jahz and Nick doing efficient, explained, fairly priced work — toilet resets, faucet installs, water heater replacements, and leak repairs, with more than one customer describing repeat use over several years. But the record also holds real, specific problems, not just isolated one-offs. A 2023 review describes being quoted no upfront price and then charged over $200 more than expected. A September 2025 review describes a toilet repair that took four separate visits and was never fully resolved — it would stop running for a few days, then need another call. A March 2026 review describes a technician who diagnosed nothing and left the job undone, but still charged $249 for the visit. And a February 2025 review describes a worker sent for a draining sink who couldn't complete the job and recommended additional work instead. One more thing is worth flagging directly: the company's Better Business Bureau profile shows a 1.7-star rating and a B- grade with one complaint on file, a sharp contrast to its much stronger 4.8-star, 352-rating Google profile — a real split between two public records that's worth weighing rather than picking just one side of. Johnson Bros. holds an active Massachusetts plumbing license and describes itself as a 24/7 emergency plumber serving Quincy and the South Shore. For a homeowner with a plumbing emergency, the responsiveness here is a genuine, repeated strength — several accounts describe being the only company that answered the phone when it mattered. But get a clear price before work starts, and know that the written record also includes real accounts of incomplete repairs and billing frustration.